topic software download in Get your taxes done using TurboTax

software download

degonzalez1 — Mon, 09 Mar 2026 04:20:47 GMT

I bought the windows version of turbotax by mistake but need mac version... I have the digital key but installturbotax site is giving error messages.

"we hit a snag loading data, try again"... but keep getting same message

Re: software download

LenaH — Thu, 27 Jan 2022 00:25:12 GMT

Please contact TurboTax at (800) 446-8848 for assistance with your software download.

Re: software download

degonzalez1 — Thu, 27 Jan 2022 00:28:45 GMT

I have called them and they could not help.... maybe customer support was new, but trying to being awareness to this issue on site.

Re: software download

MichelleLO — Thu, 27 Jan 2022 16:12:15 GMT

Log completely out of the TurboTax website, then clear your browser's cache, delete cookies and reboot your computer. A full or corrupted cache can keep TurboTax from functioning properly If that doesn't work, try a different browser.

If you continue to have issues please reach back out to a TurboTax representative for assistance.

What is the TurboTax phone number?

Re: software download

degonzalez1 — Thu, 27 Jan 2022 16:44:14 GMT

thanks I was able to call for assistance and it seem the only way to fix this issue is a refund of product and then re-purchasing the correct one.... the error on site was from being on a Mac and putting in a PC software key.