topic Issue entering my W-2 in Get your taxes done using TurboTax

Issue entering my W-2

JKaraskiewicz — Sun, 23 Jan 2022 02:47:21 GMT

When trying to manually enter the details of my W-2 I cannot type anything in any of the fields. Is anyone else having this issue? I have used turbotax for many years and have ever had this issue.

Re: Issue entering my W-2

JamesG1 — Sun, 23 Jan 2022 16:00:56 GMT

Try clearing the field and starting over.

Are you able to delete the W-2 entry by clicking the trashcan icon to the right of the Edit button?

You may also be able to delete the W-2 by Tax Tools / Tools / Delete a form / Review Form List.

Re: Issue entering my W-2

JKaraskiewicz — Mon, 24 Jan 2022 02:56:39 GMT

Yes I have deleted it and created a new one and continue to have the same issue.

Re: Issue entering my W-2

RobertB4444 — Mon, 24 Jan 2022 03:11:48 GMT

It is a good idea to first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser. If that doesn't work, try using a different web browser.

If that doesn't work I would recommend using the "Live Expert" help in the right upper corner to see if having someone walk you through helps.

Here is a link on how to clear your cache and cookies.

Here is a link to finding a TurboTax expert.

Re: Issue entering my W-2

nucbill2 — Fri, 28 Jan 2022 07:25:50 GMT

I have the same problem and I am not able to import W-2's and the screen is blank

Re: Issue entering my W-2

MichelleLO — Sat, 29 Jan 2022 16:18:16 GMT

Please try the steps listed in the below TurboTax help article for assistance with the blank screen issue:

Troubleshoot blank screens, missing buttons, or missing images

@nucbill2

Re: Issue entering my W-2

JKaraskiewicz — Sun, 06 Feb 2022 00:08:03 GMT

Thank you for your assistance, it did not work so I will reach out to an expert.