topic Re: getting support in Get your taxes done using TurboTax

getting support

stovinj — Mon, 09 Mar 2026 04:27:19 GMT

I am a bit lost on this site. I have TurboTax Deluxe, desktop version. I really would love to talk to a live person about questions regarding my child's college, tuition, plan 529 disbursements, etc.

I can't seem to find how I could get this support, or upgrade to TT Live. Would I just have to pay for a whole new product? Already paid alot for the version I have now.

Re: getting support

xmasbaby0 — Sat, 22 Jan 2022 18:25:14 GMT

You can talk to customer support if you have the desktop software, but you cannot talk to the "Live" experts. Those experts are only available to help when you have the online "Live" software. Or post your questions here in the user forum for help. You cannot upgrade from desktop to online Live. They are different products.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time daily

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

Re: getting support

stovinj — Sat, 22 Jan 2022 18:31:46 GMT

thanks. calling in to that support can answer tax questions? or is that just for product technical support?

Re: getting support

xmasbaby0 — Sat, 22 Jan 2022 18:35:29 GMT

You can get various kinds of support----when you request help you need to explain what you need in the request. But do not expect an extended conversation with a CPA.

Re: getting support

stovinj — Sat, 22 Jan 2022 19:20:22 GMT

THANK YOU!!! They answered everything I had questions on!