topic It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it. in Get your taxes done using TurboTax

It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it.

tashakillen5 — Mon, 09 Mar 2026 04:27:28 GMT

It says something's changed in your return please go back and select your refund method again. I go back and select it and it does the same thing. I saw where someone said in another post to go clear cache and cookies from chrome I done that too. I've even cleared and reset my return and completely started over twice. Any suggestions??

Re: It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it.

Chewat116 — Sat, 22 Jan 2022 12:46:54 GMT

I’m getting the same error been trying since yesterday, no luck.

Re: It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it.

Critter-3 — Sat, 22 Jan 2022 12:54:31 GMT

Return to the REVIEW tab ... is there a form that is still not ready ?

Are you using the ONLINE or the Downloaded/CD version ?

Re: It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it.

Critter-3 — Sat, 22 Jan 2022 12:55:02 GMT

@tashakillen5

You are asking from TT Live, for which you paid extra. Please contact a rep.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

Re: It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it.

KC67 — Sat, 22 Jan 2022 13:31:58 GMT

Mine is doing the same thing since yesterday. At first it said I qualified for the Advance, gave me a prequalified amount, had me esign all the documents, but when I got to the end it refreshed and gave me that message and now says I don't qualify for the advance. I'm so confused.

I also tried clearing my cache and cookies several times, same thing.

Re: It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it.

Critter-3 — Sat, 22 Jan 2022 13:35:01 GMT

Please contact support via phone for assistance with this situation ... contact details can be found here

Re: It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it.

KC67 — Sat, 22 Jan 2022 13:37:01 GMT

Is support going to be able to fix the problem? From what I seen there are several people having this issue and support has given many different answers

Re: It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it.

Critter-3 — Sat, 22 Jan 2022 13:44:32 GMT

Don't know ... the alliance with Credit Karma is new this year and is being buggy at best. It may be better just to skip the advance altogether or maybe since this needs to go thru bank approval waiting until Monday may be better. In the past, once given the approval, returning to the program used to void the offer.

Re: It keeps saying something changed and I go back to my refund try again and it keeps sayingit. I've cleared my cookies and reset my return 2x now and it's still doing it.

Chewat116 — Sat, 22 Jan 2022 13:47:49 GMT

So I found something online that says efile date starts January 24, so maybe that’s why but I’m not sure. I’ll try again on Monday and if not have to try a different company.