topic Re: Unable to activate TT 2021 in Get your taxes done using TurboTax

Unable to activate TT 2021

markboettcher11047 — Mon, 17 Jan 2022 03:27:30 GMT

1) Received TT Deluxe 2021 in CD form.

2) Installed it on Win 10 machine w/ all latest Win updates.

3) Went thru the TT 2021 update.

4) At activation screen, entered my 16 code - unable to activate.

5) Attempted the following:

a) unplugged external USB drive

b) turned off VPN

c) turned off Windows security

d) turned off Kaspersky Cloud security

e) rebooted router

f) tried all Intuit FAQ suggestions about IPv4/IPv6, DOS command ipconfig commands, etc.

Is there an online site where I can activate my code? If not, I need help!!!

Re: Unable to activate TT 2021

VolvoGirl — Mon, 17 Jan 2022 03:29:39 GMT

Did you get an error message? Call in. Maybe they will give you another code.

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Unable to activate TT 2021

markboettcher11047 — Mon, 17 Jan 2022 16:10:07 GMT

I've been on the phone w/ a level 1 support person for over an hour and have had to repeatedly explain what I've done and she is unable to help me. Can I get to a level 2 person who is more knowledgeable?

Re: Unable to activate TT 2021

TiffanyL — Mon, 17 Jan 2022 16:35:28 GMT

You can always reach back out to TurboTax customer support, provide your prior case number and request additional help with this issue.

@markboettcher11047

Re: Unable to activate TT 2021

markboettcher11047 — Mon, 17 Jan 2022 20:18:06 GMT

Turned out it was my desktop that is the problem. Even though I have the latest Win 10 updates installed, executed all the ipconfig command lines, adjusted the IPv4/IPv6 settings, disconnected my external USB drive, rebooted router, rebooted desktop, turned off my VPN, turned off my security software, uninstalled/re-installed TT 2021, nothing worked. However, once I installed TT 2021 on my Win 10 latop (of course with all the latest Win 10 updates), de-activated my VPN, deactivated my security software, no external USB drive, it installed/activated without any issues. I just wanted it installed on my desktop (aka server) because that's where I keep all my permanent software installed.

Re: Unable to activate TT 2021

MoniqueLO_ — Tue, 18 Jan 2022 16:05:25 GMT

Thank you for letting us know your issue has been resolved.

If you encounter any other issues please feel free to contact Customer Support.