topic downgrading TurboTax in Get your taxes done using TurboTax

downgrading TurboTax

scottstarker — Thu, 13 Jan 2022 23:44:25 GMT

Hi.

I downloaded Windows Home & Business today and when running the program I realized that I got the wrong version. I need the Deluxe version. How do I exchange it?

Re: downgrading TurboTax

VolvoGirl — Thu, 13 Jan 2022 23:50:06 GMT

Actually Home & Business has all the same forms as Deluxe. It just has more help. So you can still use Home & Business. But if you want a refund and get a lower version you can call in.

Contact Customer Service

(You need to pick the CD/Download program in the product drop down box.)
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: downgrading TurboTax

VolvoGirl — Thu, 13 Jan 2022 23:51:53 GMT

If you used the lower version before I can tell you where to find things in Home & Business. I have Windows Home & Business too.

Re: downgrading TurboTax

scottstarker — Fri, 14 Jan 2022 00:24:46 GMT

Dear VolvoGirl.

> ...you can still use Home & Business.

Good to know. I'll give it a try.

Thanks!

--Scott

Re: downgrading TurboTax

VolvoGirl — Fri, 14 Jan 2022 01:01:06 GMT

If you don't have business or self employment income just skip the Business tab at the top and click on Personal.