topic Re: Cannot re-use TT2020 in Get your taxes done using TurboTax

Cannot re-use TT2020

kat1068 — Wed, 05 Jan 2022 05:41:43 GMT

Have used TT2020 Windows desktop and filed in Apr, 2021. Now, in 2022, bought and installed TT2021 Win Desktop.

Need to go back to look at my 2020 return by running TT2020 again. Before it runs, it forced me to update, although I did not need to. After TT2020 was updated, it asks for license code, which, of course, I can no longer find.

Questions:

What can I do to regenerate 2020 1040? using TT2020?

My TT2020 was a licensed copy, why do I need to enter license code again?

Why was I forced to update TT2020, which, of course, could change what I filed?

Re: Cannot re-use TT2020

MichelleLO — Wed, 05 Jan 2022 17:35:44 GMT

For assistance in locating your license code, please see the below TurboTax Help Article. You will need to select the method in which you purchased your software to find instructions on locating the license code.

I can't find my license code

Although you filed your return in April, the TurboTax software will continue to update throughout the remainder of the tax season. If you need additional support or are unable to locate your license code, please reach out to Customer Support.

What is the TurboTax phone number?

Re: Cannot re-use TT2020

kat1068 — Tue, 11 Jan 2022 02:43:20 GMT

"...TurboTax software will continue to update throughout the remainder of the tax season" is totally understood, but the fact that I filed my 1040 in Apr 2021 using TT2020, why ask me for the license code again? Haven't I already registered the product?

Re: Cannot re-use TT2020

MichelleLO — Tue, 11 Jan 2022 16:54:22 GMT

Please see the help article TurboTax 2019 and TurboTax 2020 requests license activation at every launch for more information and steps to follow that may help.

If the resolutions offered in the article do not solve the issue, please reach out to TurboTax Customer Support for assistance here.

@kat1068