topic Re: How do I get technical support for the website? in Get your taxes done using TurboTax

How do I get technical support for the website?

ckondo7 — Thu, 02 Apr 2020 03:13:22 GMT

The website keeps hanging when I click on "Wrap up income." This has been happening several days. I already cleared all the data I entered and started over, and the website hangs at the same point again. I even logged in using a completely different browser. How do I contact Technical Support?

Re: How do I get technical support for the website?

CassLO — Thu, 02 Apr 2020 16:35:42 GMT

For assistance with this, you can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

Re: How do I get technical support for the website?

Geopatra — Mon, 04 May 2020 19:00:42 GMT

That link doesn’t work. Why is it SO HARD to get the phone number for TT CS???

Re: How do I get technical support for the website?

DoninGA — Mon, 04 May 2020 19:02:01 GMT

@Geopatra wrote:

That link doesn’t work. Why is it SO HARD to get the phone number for TT CS???

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: How do I get technical support for the website?

DavidLing1 — Fri, 07 Jan 2022 23:29:46 GMT

How do I transfer data to another computer?

Re: How do I get technical support for the website?

VolvoGirl — Fri, 07 Jan 2022 23:32:17 GMT

Are you on Windows or Mac?
For Windows. Your tax files end in .tax or starting in 2008, .tax2008, .tax2018, .tax2019, .tax2020 etc. They should be in your Documents in a Turbo Tax folder. You should also have the pdf files of each year. Or search your computer for all files ending in .tax. Also if you haven't done it, I would open each year in the program and save it as a pdf file, go to FILE - SAVE TO PDF so you don't need the program installed to view your return.

What I would do is just copy the whole Turbo Tax folder that is under your Documents. That should be where the .tax files and pdf files are stored. Copy that folder to a flash drive or best yet is to burn it to a CD or DVD and then you will have a backup of them. Then on the new computer copy the folder (or files) from the flash drive to your Documents folder.

You only need the tax return data file ending in .tax2020 to transfer into 2021.

See this article on how to move your tax return to another computer…….
https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-move-my-tax-data-file-to-another-computer/00/26128

Re: How do I get technical support for the website?

Guythiel — Mon, 21 Mar 2022 17:06:23 GMT

I need technical supporte

Re: How do I get technical support for the website?

VolvoGirl — Mon, 21 Mar 2022 17:07:16 GMT

Either try asking here in the forum or How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: How do I get technical support for the website?

Larniecat — Wed, 23 Mar 2022 15:24:19 GMT

Need to talk to a human , never got download

Re: How do I get technical support for the website?

Larniecat — Wed, 23 Mar 2022 15:28:02 GMT

Never got download, need to talk with a human

Re: How do I get technical support for the website?

AkinaLO — Wed, 23 Mar 2022 16:49:00 GMT

To reach customer support for Turbotax, click the link below for instructions.

What is the TurboTax phone number? - Intuit

Re: How do I get technical support for the website?

Ridgerunner — Mon, 20 Feb 2023 04:34:50 GMT

What is a phone number to call for turbo tax 2022 technical support< I have an update error everytime

Re: How do I get technical support for the website?

ee-ea — Mon, 20 Feb 2023 04:44:35 GMT

You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://turbotax.intuit.com/support/contact/index.jsp