topic Has anyone else had a problem being unable to extract in Get your taxes done using TurboTax

Has anyone else had a problem being unable to extract

hguilmette — Fri, 03 Dec 2021 01:14:58 GMT

Re: Has anyone else had a problem being unable to extract

xmasbaby0 — Fri, 03 Dec 2021 01:18:28 GMT

"Extract" what? What are you trying to do? No one can see your screen or your tax return.

Re: Has anyone else had a problem being unable to extract

hguilmette — Sat, 04 Dec 2021 03:10:03 GMT

My apologies for the lack of clarity.

I paid online for turbo-tax 2021. I received notice it was ready for download.

I selected to download to my pc and the download was a file called "windows_per_turbotax. Exe."

Opening my downloads folder, I doubl-clicked the downloaded file and

1)turbo tax installer opened & said it was "extracting files."

2)user account control requested permission. I selected "yes" & "extracting files" flasded, appeared to finish & closed.

3) Nothing. Nothing at all. Task manager confirmed there was no program "in procces."

No screen to view. No tax return in play. Help desk said it was a windows problem with "their extractor."

My question: Has anyone else run into this problem? I'd certainly prefer to build on someone else's result rather than tackling Microsoft.

Thank you, Harris

Re: Has anyone else had a problem being unable to extract

VolvoGirl — Sat, 04 Dec 2021 04:44:33 GMT

Did you turn off your Antivirus program?

How to install Turbo Tax on Windows

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-windows/00/25934

If you are having trouble downloading to Windows

https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/00/25753

Re: Has anyone else had a problem being unable to extract

VolvoGirl — Sat, 04 Dec 2021 04:46:30 GMT

And does your computer have Window System Requirements

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

Otherwise, Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Has anyone else had a problem being unable to extract

hguilmette — Sat, 04 Dec 2021 06:19:35 GMT

Thank you for your reply. I appreciate everyone's efforts.

Yes, I did turn off my virus checker with no change to the scenario. I even redownloded the TTax program twice to see if the problem was a bad download.

Yes, I did follow up with the help group. They are the ones who told me it was a Microsoft problem. However, I did try it on another pc, with the same result.

I will double check the Url's you sent. Who knows. Don't know why they can't send me the extracted file. It's got to exist somewhere.

Thanks again,

Harris

Re: Has anyone else had a problem being unable to extract

Mike9241 — Sat, 04 Dec 2021 07:45:50 GMT

is your operating system Windows 10S?

do you have administrator rights and have you tried to install as administrator (right-click on the downloaded file)?

"Don't know why they can't send me the extracted file"

It's not possible. that .exe file you downloaded is over 200,000KB and contains hundreds of compressed files. as part of the Microsoft Installer process, those files are uncompressed and placed in their proper folders. if the folders don't exist, they are created during the installation process. in addition the MS installer makes numerous entries in the Windows registry which are necessary for the program to function. without them, it would be like trying to drive a car uphill from point A to point B without an engine or means of locomotion.

Re: Has anyone else had a problem being unable to extract

hguilmette — Sun, 05 Dec 2021 05:00:38 GMT

Hi Champ

Thank you for taking the time to respond to my query. First, I'll answer your questions.

Yes, I did try to right click on the file and selected "run as administrator." Did not do anything just as before.

My operating system is Windows 10 Home, not S. Latest update is 21H1. I have an Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz, and 64-bit operating system, x64-based processor with 16 GB of RAM (15.8 usable)

Even though Turbo-Tax told me it was a windows problem and they were unable to help, I figured someone, somewhere must have also had this problem and come up with a solution. Obviously NOT. Lucky me.

Anyway, for the benefit of the next person who does have this issue, I did discover a solution. I can't explain why it works, but it does:

I have two desktops set up for this PC, which I created when the PC was new. One is my working desktop the other is an Administrative Desktop that I almost never use. Even though "run as administrator" didn't work, I opened the second desktop, opened my download folder which is the same on both desktops, Double clicked the file and it installed just fine!

Re: Has anyone else had a problem being unable to extract

BillsFan — Thu, 06 Jan 2022 05:23:44 GMT

Yes...yes...yes! I am having this same problem but none of these solutions worked for me. I am frustrated and this is the only post or help I have seen describing the same problem.

Re: Has anyone else had a problem being unable to extract

MichelleLO — Thu, 06 Jan 2022 18:09:04 GMT

If the solutions posted in this thread have not worked for you, please reach out to TurboTax Customer Support for assistance with your software.

What is the TurboTax phone number?

@BillsFan

Re: Has anyone else had a problem being unable to extract

biblebj — Mon, 07 Feb 2022 23:37:25 GMT

Your experience is the same as mine.... after the Extracting Files processs ... nothing happend. I called the support team and I feel like I knew more than the person trying to help me. The support person could not help/solve my issue. Have you figured out anything additional?

Re: Has anyone else had a problem being unable to extract

biblebj — Mon, 07 Feb 2022 23:39:02 GMT

Can you tell me what folder the files were "supposed" to extract to?

Re: Has anyone else had a problem being unable to extract

MarilynG1 — Tue, 08 Feb 2022 00:07:24 GMT

If you are installing TurboTax Desktop, click this link for instructions for a Failed to Extract error.

Here's more help info on Installing TurboTax.

In Windows the default location is the My Documents\TurboTax folder for extracted files.

Re: Has anyone else had a problem being unable to extract

BillsFan — Tue, 08 Feb 2022 00:16:54 GMT

@biblebj Yes I did. I was able to run it on my husband’s laptop but not mine. After much research, my laptop is too “old” at 4 years out. It doesn’t meet the requirements to run it. It’s too old to upgrade to windows 11 even. I had to use a thumb drive to down load 2020 taxes to my husband’s laptop so it would pull last years info and upload to 2021. I guess I need a newer laptop to use turbo tax. Not happy. I could understand if it was 10 years old but I bought it in 2018.

Re: Has anyone else had a problem being unable to extract

jimb508 — Sat, 03 Dec 2022 14:51:37 GMT

What worked for me is to create another administrator user. Simply "run as administrator" didn't work on my original user account. Then go to that initial users downloads and run that install file.

Re: Has anyone else had a problem being unable to extract

wjbcpa — Wed, 18 Jan 2023 16:54:48 GMT

This is the second year with the same problem and unfortunately I don't recall how we fixed it last year. I downloaded Turbo Tax 2022 and chose "Run as administrator" and it says "Extracting Files" and then nothing, no explanation, no error message, it just stops. I'm a user not a techie. I can't seem to find any help that works. I have several prior years Turbo Tax programs installed and they installed with no problem but 2021 was the first year where I had this same problem and now again in 2022, I may have to look for an alternative to Turbo Tax

Re: Has anyone else had a problem being unable to extract

HeatherPLO — Mon, 23 Jan 2023 19:09:14 GMT

If you are getting a failure to extract, please try the steps in this Help Article for further assistance.

If you are still having trouble with this after following the above steps: Please reach out to us directly using the Help Article here so we can take a closer look. This ensures you will get to the correct department as quickly as possible.

@wjbcpa

Re: Has anyone else had a problem being unable to extract

whoakitty — Tue, 03 Dec 2024 05:31:40 GMT

YES, a THOUSAND thank You's!!!

Re: Has anyone else had a problem being unable to extract

Billwjs8590 — Sun, 12 Jan 2025 19:29:31 GMT

YES. As much as they said they would support you with problems with install. BULL**bleep**. Answers after the install were useless. I DON'T BELIEVE IT IS A MICRO-SOFTS PROBLEM. I NEVER had a problem with the CD installs. If turbo tax believes that, then THEY SHOULD HAVE PUT THE FIX IN THE INTALL DOWNLOAD. THIS PRODUCT WAS A COMPLETE FAILURE ON THEIR PART. THIS WAS A RIP OFF. I MAY SWITCH MY TURBO-TAX PRODUCT AND CHANGE TO ANOTHER TAX PROGRAM. I WANT MY $MONEY BACK.