topic Re: Unauthorized Charges in Get your taxes done using TurboTax

Unauthorized Charges

Foxy1911 — Wed, 19 Aug 2020 00:03:11 GMT

I would like to know, why out of the blue, I would recieve a random unauthorized charge of $3.74 accessed to my checking account today? Also why is it so hard to get customer service help with issues?

Re: Unauthorized Charges

VolvoGirl — Wed, 19 Aug 2020 02:01:23 GMT

Who charged you? What is the description?

Re: Unauthorized Charges

xmasbaby0 — Wed, 19 Aug 2020 17:37:00 GMT

Was it a charge---or was it a little deposit? The IRS is sending out small deposits to pay interest for delayed refunds

https://www.irs.gov/newsroom/13-point-9-million-americans-to-receive-irs-tax-refund-interest-taxable-payments-to-average-18-dollars

Re: Unauthorized Charges

Shonice1 — Sun, 28 Mar 2021 13:50:35 GMT

I did not make any changes on my account. I did not login into my account earlier this morning but I got a email saying I did.

Re: Unauthorized Charges

uthaze1234 — Thu, 08 Apr 2021 00:39:11 GMT

I was charged unknowingly $90 for Premier but was never asked

Re: Unauthorized Charges

EbonyA — Thu, 08 Apr 2021 16:23:46 GMT

Please contact customer service via phone to confirm legitimacy of email received and to further assist @Shonice1.

Re: Unauthorized Charges

EbonyA — Thu, 08 Apr 2021 16:29:34 GMT

Once you attempt to enter information that is not supported by the Free Edition of Turbo Tax, the system will prompt you to upgrade to the most suitable version. The product guide below details the various options; you may click on the blue links within the FAQ to learn more about each version and the tax situation it supports.

Turbo Tax 2020 Product Guide

If it's a case where you may have inadvertently selected the Premier version and it is not however required for your tax situation, you may review this FAQ @uthaze1234.

Re: Unauthorized Charges

PhillyDan — Sat, 19 Jun 2021 18:00:05 GMT

I would like to know why I was charged 170.00 out of my checking account for no reason.

Re: Unauthorized Charges

VolvoGirl — Sat, 19 Jun 2021 18:01:38 GMT

Were the fees suppose to come out of your refund?

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it. Check your spam folder for emails.

Re: Unauthorized Charges

Foxy1911 — Sat, 19 Jun 2021 19:28:46 GMT

Did you have them do you taxes? Sound about the same amount they charged me to get my taxes prepared. You know, "free" up until you file! They did take out of my refund not my checking account. Definately be looking into those charges. Unfortunately I can't find where the hell you get help on here? There is a support button but yeah, doesn't work! Good luck to you.

Re: Unauthorized Charges

fgcloer — Sat, 26 Jun 2021 20:39:11 GMT

an unauthorized charge of 108.00 was found on my statement, #[phone number removed] and intuit turbo tax CB203283927 ALSO I STILL HAVE NOT RECEIVED MY FED REFUND

Re: Unauthorized Charges

xmasbaby0 — Sat, 26 Jun 2021 20:41:05 GMT

@fgcloer

Was it for this?

TURBOTAX TOOK MONEY OUT OF MY BANK ACCOUNT

Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.