topic Re: CANNOT UPDATE TURBOTAX in Get your taxes done using TurboTax

CANNOT UPDATE TURBOTAX

JHW--Jedi-Master — Thu, 28 Jan 2021 20:50:48 GMT

TURBOTAX COULD NOT UPDATE.
TURBOTAX RESPONSE WAS: "FAILED UPDATES. PROGRAM UPDATES. FAILED TO INSTALL UPDATE. MICROSOFT INSTALLER ERROR: 1603, FATAL ERROR DURING INSTALLATION. CHECK FOR SOLUTION."
AFTER CLICKING THE SOLUTION LINK I RECEIVED THIS RESPONSE: "SORRY, A SOLUTION TO THIS ISSUE WAS NOT FOUND."
WHAT DOES ALL THIS MEAN? WILL MY TURBOTAX WORK PROPERLY? I AM USING WINDOWS 10. PLEASE ASSIST. -JHW

Re: CANNOT UPDATE TURBOTAX

JHW--Jedi-Master — Thu, 28 Jan 2021 20:48:09 GMT

I spoke with a Turbotax phone representative an hour ago who resolved the problem by having me:
A) Update my Windows 10 OS (a new update had just been released today and I wasn't aware of it).
B) Uninstall and re-install Turbotax from the CD I had purchased.
TurboTax and all of the updates installed without a problem.
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Thank you for your kind assistance!

Re: CANNOT UPDATE TURBOTAX

wslater824 — Thu, 18 Feb 2021 19:30:49 GMT

The exact thing is happening to me. It let me work on my return without updating. It even allowed me to complete the e-file process and charged my CC for the State return. BUT then wouldn't submit the Returns without Updating, which of course it wouldn't do. It did email me receipt for paying for my

State E-file.

Re: CANNOT UPDATE TURBOTAX

JHW--Jedi-Master — Thu, 18 Feb 2021 20:23:22 GMT

I resolved my problem as per the BEST ANSWER posted above.
Otherwise, get a case number from Turbotax online and call a tech support rep at the phone number provided.
Best of luck!

Re: CANNOT UPDATE TURBOTAX

Nik525 — Sat, 13 Mar 2021 17:34:57 GMT

I manually installed the update which was successful. But when doing the federal check, it wanted to check for updates which failed and I couldn't continue. Using Windows 8.1. This is a new problem as updates had been installing OK until the past couple of days. Suggestions?

Re: CANNOT UPDATE TURBOTAX

JHW--Jedi-Master — Sat, 13 Mar 2021 18:23:28 GMT

I resolved my problem as per the BEST ANSWER posted above.
Otherwise, get a case number from Turbotax online and call a tech support rep at the phone number provided.
Best of luck!

Re: CANNOT UPDATE TURBOTAX

awf314 — Thu, 08 Apr 2021 16:52:17 GMT

PLEASE let me use turbotax. My data is already there.

Re: CANNOT UPDATE TURBOTAX

JHW--Jedi-Master — Fri, 09 Apr 2021 06:46:11 GMT

Please refer to the best answer shown above. Contact TurboTax and get a case number and call the telephone number provided at that point for assistance. Best of luck.

Re: CANNOT UPDATE TURBOTAX

Billy Joe Remarkable — Thu, 27 May 2021 20:01:00 GMT

I don't have a CD to reinstall the product. I downloaded it. Help Also, my OS is up to date

Re: CANNOT UPDATE TURBOTAX

JHW--Jedi-Master — Thu, 27 May 2021 20:47:22 GMT

PLEASE, EVERYONE, I AM NOT A TURBO TAX EXPERT NOR AM I ASSOCIATED WITH TURBO TAX.
I WAS ABLE TO SOLVE MY PROBLEM AND I CANNOT SOLVE YOUR PROBLEM, SO PLEASE DO NOT ASK ME FOR ASSISTANCE.
THE ONLY THING I CAN TELL YOU IS WHAT I HAVE BEEN TELLING EVERYONE ELSE:
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I resolved my problem as per the BEST ANSWER posted above.
Otherwise, get a case number from Turbo tax online and call a tech support rep at the phone number provided.
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THAT IS ALL I CAN TELL YOU.

Re: CANNOT UPDATE TURBOTAX

Paul1483 — Tue, 15 Mar 2022 02:51:14 GMT

Same with mine!

Re: CANNOT UPDATE TURBOTAX

MoniqueLO_ — Tue, 15 Mar 2022 18:48:27 GMT

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@Paul1483

Re: CANNOT UPDATE TURBOTAX

bhambob — Sat, 19 Mar 2022 17:50:27 GMT

I resolved my problem as per the BEST ANSWER posted above.

Re: CANNOT UPDATE TURBOTAX

MoniqueLO_ — Sat, 19 Mar 2022 18:01:15 GMT

Thank you for the update! We are glad you were able to get your issue resolved.

@bhambob

Re: CANNOT UPDATE TURBOTAX

rdstuffle — Tue, 05 Apr 2022 14:14:27 GMT

Here's a thought for the Turbo Tax software developers. UPGRADE YOUR DOT NET FRAMEWORK TO ONE THAT ISN'T A SECURITY VULNERABILITY!

That is all.

Re: CANNOT UPDATE TURBOTAX

MacMikey — Sat, 09 Apr 2022 20:06:05 GMT

The problem DOES NOT RESOLVE. And good luck getting thru to ANYBODY. These fools have hosed up the app the very week you need it most. App WILL NOT update no matter what you do. Just like multiple mortgage component they were late FIVE WEEKS on getting out. They really mishandled EVERYTHING this year! Not reliable any more