topic Re: New TurboTax Support page launched! in Get your taxes done using TurboTax

New TurboTax Support page launched!

scurling — Mon, 29 Mar 2021 17:18:32 GMT

The TT support site has become a monster. I understand the job TT has trying to support all aspects of the tax world. It's a mammoth job.

I was unable to find a specific posting in order to assist with the problem question. I tried numerous searches. The posted entry only showed the question discussion text, and the users account name. The question line was not listed. I never found the entry in order to post help.

This massive community support system could benefit with a very basic help section and high level explanation of the system architecture. If this type of help information exist, I can't find it. Maybe I'm just overlooking the obvious.

Re: New TurboTax Support page launched!

GabiU — Mon, 29 Mar 2021 18:40:31 GMT

What answer were you looking for?
This community has two types of content: discussions on the community with members and employees and FAQs written by our content experts. Search both types here. If you have a certain topic you're looking for, I'll try my best to point you in the right direction. Feel free to send me a private message if that makes you more comfortable.

Re: New TurboTax Support page launched!

user3143 — Fri, 02 Apr 2021 23:59:27 GMT

I did my parents 2019 taxes on my dad’s desktop. My dad passed away in Sept. 2020.

I purchased the live version to do their 2020 taxes. I would like to use a different computer. I have put a PDF copy of their 2019 taxes on a laptop. With only one download of the live version I need to know which computer I can use?

Thank you,

Stacy

Re: New TurboTax Support page launched!

Mike9241 — Fri, 21 May 2021 01:48:45 GMT

one thing you can do is post your question on the web and then see if any TurboTax/Intuit articles pop up about your issue.