topic All my information just disappeared. Was online with help and they had me try a different browser and basic things, no luck. Anything else I should try? Not happy. in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/all-my-information-just-disappeared-was-online-with-help-and-they-had-me-try-a-different-browser-and/01/200983#M82059 Sat, 01 Jun 2019 17:42:18 GMT courtneymarrett 2019-06-01T17:42:18Z All my information just disappeared. Was online with help and they had me try a different browser and basic things, no luck. Anything else I should try? Not happy. https://ttlc.intuit.com/community/taxes/discussion/all-my-information-just-disappeared-was-online-with-help-and-they-had-me-try-a-different-browser-and/01/200983#M82059 Sat, 01 Jun 2019 17:42:18 GMT https://ttlc.intuit.com/community/taxes/discussion/all-my-information-just-disappeared-was-online-with-help-and-they-had-me-try-a-different-browser-and/01/200983#M82059 courtneymarrett 2019-06-01T17:42:18Z I would check and see if you might have multiple accounts... https://ttlc.intuit.com/community/taxes/discussion/i-would-check-and-see-if-you-might-have-multiple-accounts/01/201015#M82071 <P></P><P>I would check and see if you might have multiple accounts with TurboTax. Your information may be safely stored in a secondary account. You can do so by logging out, and going to the recovery website below for a list of user ID's for any email addresses you may have used. </P> <P>&nbsp;</P> <P><A href="https://myturbotax.intuit.com/account-recovery/" target="_blank">https://myturbotax.intuit.com/account-recovery/</A>&nbsp;</P><BR /><P></P> Sat, 01 Jun 2019 17:42:20 GMT https://ttlc.intuit.com/community/taxes/discussion/i-would-check-and-see-if-you-might-have-multiple-accounts/01/201015#M82071 ChristieB 2019-06-01T17:42:20Z