topic Can't download my tax product. Keep getting redirected to sign in screen. in Get your taxes done using TurboTax

Can't download my tax product. Keep getting redirected to sign in screen.

pookydirt — Wed, 12 May 2021 21:10:34 GMT

I cannot access my downloads. The download link (Turbotax Advantage- turbotax.intuit.com/personal-taxes/cd-download/advantage/) keeps redirecting me to the front page (sign up or sign in) on three different browsers (Safari, Chrome, Edge). I can sign into my Intuit account (accounts-tax.intuit.com/), but under products and billing, it lists all my products through the years, but when I click on the arrow, I get:

Something's not quite right

Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us.

It's been more than a few minutes. What's happening? Is the website down? I'm on Mac OS 11.2.3

Re: Can't download my tax product. Keep getting redirected to sign in screen.

LinaJ2020 — Thu, 13 May 2021 20:08:44 GMT

If you would like to talk to a specialist, reach out to our Support team here: TurboTax contact

As it is approaching the end of tax season ( May 17), please be aware that the wait time might be longer than normal.

Re: Can't download my tax product. Keep getting redirected to sign in screen.

pookydirt — Thu, 13 May 2021 20:21:54 GMT

I went through ridiculous hoops to find a way to call (which turned out to be googling the number – the Intuit site is just all dead ends). TurboTax account/Intuit account garbage just takes you through the same stupid "troubleshooting steps" which never helped me (like sending me here). It required being sent a new download link. It's a stupid solution, but it worked. I say it's stupid, because my intuit account "my products" link still appears to be broken. At least I was finally able to download the product. It sucks that I didn't figure out where to call several days ago.