topic Re: Unable to transmit return in Get your taxes done using TurboTax

Unable to transmit return

greenwelldr — Sat, 27 Feb 2021 18:14:54 GMT

When I am ready to file my return I am told Turbo Tax is waiting on the IRS for an updated form. This has been going on for weeks. What is this form and what is the hold up? I do not have a complicated return.

Re: Unable to transmit return

DoninGA — Sat, 27 Feb 2021 18:16:10 GMT

Click on Review. The form and the date available will be shown.

Re: Unable to transmit return

deshanand — Tue, 11 May 2021 21:53:01 GMT

Update is necessary before transmitting return

When I select "Transmit Returns Now", after thinking a few seconds it returns a popup that says "There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the online menu and select Check For Updates."

Before I started my return today, I did the updates. When I go to the online menu and select "Check for Updates", it tells me "Your software is up to date." But then when I select "Transmit Returns Now", it gives me the same message as above ("There is an update available..."). I'm caught in a circle. Can you help? I've already paid on-line for my state tax return. I'm using TurboTax Home and Business.

Desh Anand

Re: Unable to transmit return

DoninGA — Tue, 11 May 2021 21:56:42 GMT

@deshanand wrote:

Update is necessary before transmitting return

When I select "Transmit Returns Now", after thinking a few seconds it returns a popup that says "There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the online menu and select Check For Updates."

Before I started my return today, I did the updates. When I go to the online menu and select "Check for Updates", it tells me "Your software is up to date." But then when I select "Transmit Returns Now", it gives me the same message as above ("There is an update available..."). I'm caught in a circle. Can you help? I've already paid on-line for my state tax return. I'm using TurboTax Home and Business.

Desh Anand

Try this -

Save your tax return and close the TurboTax program.

Re-start your computer.

Access the TurboTax program again to see if the problem has been corrected.

If the problem persists contact TurboTax support for assistance -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Unable to transmit return

mpacilio2 — Tue, 29 Mar 2022 16:28:05 GMT

I have the same problem. I was just on the phone with support and after 30 minutes and being put on hold, the customer service rep hung up on me and he left my shared screen. How rude is that.

Why can't I get help to transmit my return? There is obviously a glitch and I can't be the only one having the issue. Please give me the solution so I can get my refund.

Re: Unable to transmit return

HeatherPLO — Tue, 29 Mar 2022 18:42:48 GMT

What version of TurboTax are you using? Online or Download/Desktop?

If you are using the Online version, please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

If you are using the Download/Desktop version, you may need to update. For Windows, see this Help Article.

For Mac, see this Help Article.

Re: Unable to transmit return

mpacilio2 — Tue, 29 Mar 2022 19:01:41 GMT

When I downloaded the manual update to my computer and then double-clicked it, it said I don't have TurboTax 2021 installed on my computer. I most certainly do have it installed. Please help me to transmit my return.

Re: Unable to transmit return

SForrestLO — Tue, 29 Mar 2022 21:36:21 GMT

Please reach out to support for assistance. This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

@mpacilio2