topic Re: Activation Code in Get your taxes done using TurboTax

Activation Code

vchavez75 — Mon, 03 Feb 2020 20:34:29 GMT

I already installed and activated TT in my computer with the activation code and it worked perfect. The next day I attempted to review my taxes and it is again asking for an activation code. Why?

Re: Activation Code

Mark Richison — Tue, 04 Feb 2020 02:04:47 GMT

Each time i restart turbo tax it asks for my activation code again--that can't be normal--can it?
Mark

Re: Activation Code

JohnR3 — Wed, 05 Feb 2020 18:25:59 GMT

Yes. What gives with the code! I experienced the same issue today. Unable to get into my completed file. This is the first year they require a code! How can we contact Turbo Tax help to correct this.

Re: Activation Code

JTN80 — Thu, 06 Feb 2020 00:50:29 GMT

I had to enter the activation code each time I started the program. I save my tax files on a flash drive and I found that if I start the program with the flash drive removed it starts normally but if flash drive is inserted it asks for the code....

Re: Activation Code

JTN80 — Thu, 06 Feb 2020 01:20:56 GMT

I had the same problem....... Finally found that it only requests the activation code when my flash drive is inserted when starting the TT program. I store my tax files on the flash drive.

Re: Activation Code

vchavez75 — Thu, 06 Feb 2020 01:24:10 GMT

Hi Mark and Others,

To avoid re-inputting your "activation code" do NOT exit the TT. Merely minimize it on your computer and when your ready to continue with it merely click on it...I know it is a "pain" but it beats running out of the 5 activation code TT allows....go figure!!

Re: Activation Code

fishenthusiast — Thu, 06 Feb 2020 01:32:17 GMT

Thank you JTN80. Having the same problem. TurboTax worked for a while then started asking for the activation code. In my case it is a USB SD card reader that is causing the problem. Doesn't even matter if it has an SD card in it or not.

Re: Activation Code

burgyathome — Thu, 06 Feb 2020 23:42:53 GMT

I had the same issue and have burned through 3 activations. Am going to call and complain. It should not look for a memory stick when starting. JEEZ!

Re: Activation Code

PK76052 — Thu, 13 Feb 2020 19:09:55 GMT

Purchased TT Deluxe download from Amazon Prime 2/2020

Downloaded fine but where is the access code?

It is not the Amazon order number.

Re: Activation Code

burgyathome — Mon, 24 Feb 2020 00:58:10 GMT

You are looking in the wrong area for an answer to your question. This thread deals with trying to figure out why it keeps asking for an activation.

Re: Activation Code

burgyathome — Mon, 24 Feb 2020 00:58:47 GMT

Not it is doing it even without a memory stick. Any ideas?

Re: Activation Code

TerukoL — Mon, 24 Feb 2020 17:01:26 GMT

Please click the TurboTax Help link, listed below, to learn more.

TurboTax 2019 requests license activation at every launch

If you're using TurboTax CD/Download and have installed and activated the license number, you may receive multiple activation prompts, which results in TurboTax not launching.

Who's impacted?

You're impacted if you:

Are using TurboTax 2019 CD/Download
Have successfully activated your license
Are prompted to activate every time TurboTax launches
Have a valid activation code
Never get TurboTax to open after activation

Resolution

This error is caused by the Internet connection being unable to resolve connection to our server for license activation. There can be many reasons for this and they may not impact regular Internet usage and activity.

One of the following methods should resolve this issue. If they're successful, TurboTax will skip activation and open the starting screen where you can begin or continue your return.

If the product continues to prompt you for an activation code you have been unsuccessful.

@PK76052 If you downloaded TurboTax directly from an authorized retailer, your license code should be included in your order confirmation. Check your email or your order history. If it’s not there, you’ll need to contact the retailer directly.

If you obtained the TurboTax CD from an authorized retailer, your license code is printed on the front of the insert in your box.

If you obtained the TurboTax CD directly from TurboTax.com, your license code is printed on the packing slip.

If you obtained the TurboTax CD through TurboTax Advantage, your license code is printed on the envelope.
Still can’t find your code? Please click here to Contact us.

Re: Activation Code

Tony Marvel — Sat, 29 Feb 2020 00:03:06 GMT

I have only downloaded my software on 4 devices. How do I fix this issue? Also, I updated my windows on one of the laptops and it is asking for the activation code again and now indicates I have already maxed out on the number of devices I can download the software, but I already had this on this particular device. This new license code had cause many issues this year. What is the fix?

-Tony

Re: Activation Code

HeatherPLO — Sat, 29 Feb 2020 16:56:22 GMT

Please reach out to us directly at the link here for further assistance:

https://support.turbotax.intuit.com/contact/

Re: Activation Code

tgraa57 — Mon, 02 Mar 2020 03:17:15 GMT

I'm having the same issue and cannot finish my tax return. I've used Turbo Tax for years, but this will make me change companies! What a pain.

Re: Activation Code

DaraLO — Mon, 02 Mar 2020 17:22:49 GMT

@tgraa57 Refer to one of the methods in the following TurboTax FAQ to help resolve this issue: TurboTax 2019 requests license activation at every ...

If you need additional assistance, please reach out to our telephone support team: What is the TurboTax phone number? - Community

Re: Activation Code -- PLEASE HELP

mrmrshoma — Sat, 07 Mar 2020 20:43:16 GMT

Hi,

First, please understand that I have called and had no luck with support, and now they do nothing but hang up on me even before speaking with me. Secondly, when I try to go to the "contact us" page, there is nothing displayed, so I can't seem to email support.

I have been trying to activate my TurboTax software on a 4th computer. I KNOW it has NOT been used more than 3 times already, but it is telling me that all 5 activations have been used. It is ridiculous.

If you look on the forums, this is a really huge issue and only some people are finding resolutions. Some have even been given new activation codes. Please help me as I have tried with your support so far and haven't had any solutions.

Thank you. -Josh

Re: Activation Code

pryzby1963 — Mon, 23 Mar 2020 17:27:14 GMT

I downloaded 2019 TurboTax from the TurboTax. I need an activation code

Re: Activation Code

MichelleLO — Wed, 25 Mar 2020 19:21:19 GMT

@pryzby1963 Please see the TurboTax FAQ Activating TurboTax CD/Download software for instructions on finding your code.

Re: Activation Code

331fulton — Wed, 15 Apr 2020 14:05:45 GMT

help. can't get rid of activation code, 80 years old, no computer stores working here due to covid-19. please do away with the stupid code thing.