topic "Update available" message prevents me from e-filing in Get your taxes done using TurboTax

"Update available" message prevents me from e-filing

charlie111 — Tue, 11 May 2021 12:19:08 GMT

I'm in Missouri using TurboTax 2020 Deluxe Desktop for Windows for my personal taxes. I have a Missouri-specific miscellaneous credit that prevents me from e-filing my Missouri return, but there's nothing that would prevent me from e-filing my federal return. So, I'm trying to e-file my federal return but not my Missouri return.

When I try to e-file my federal return by itself, I get a message that says "There is an update available for your version of TurboTax. Before you can update electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates."

When I go to the Online menu and check for updates, it tells me "Your software is up to date."

I have tried rebooting. I have tried uninstalling TurboTax, deleting the TurboTax 2020 folder, and reinstalling. I have tried using the manual "superpatch" update. I have tried everything linked in the other threads on this forum, and I still get this error. Please help!

EDIT: I tried uninstalling all previous versions of TurboTax, deleting the C:\Program Files (x86)\TurboTax folder, deleting the HKCU\Software\Intuit registry key, reinstalling TurboTax 2020 Deluxe, and installing the latest (R28) manual update, and it still does not work.

Re: "Update available" message prevents me from e-filing

jbuchino — Sun, 09 May 2021 20:22:24 GMT

Having the same exact issue, and I'm in Michigan. Now several hours later, still cant seem to file this stupid return.

Re: "Update available" message prevents me from e-filing

charlie111 — Mon, 10 May 2021 13:47:47 GMT

Any luck? Do you know if Intuit support staff read these messages?

Re: "Update available" message prevents me from e-filing

charlie111 — Tue, 11 May 2021 12:17:32 GMT

Anybody?

Re: "Update available" message prevents me from e-filing

morcreatuve — Wed, 12 May 2021 00:14:18 GMT

I am having the same issue Missouri

Re: "Update available" message prevents me from e-filing

JotikaT2 — Wed, 12 May 2021 20:59:29 GMT

Please use the link below to contact us. An agent will be able to see what is happening and assist you.

Contact TurboTax