topic Re: Blank activation screen in Get your taxes done using TurboTax

Blank activation screen

r127tax — Sat, 12 Dec 2020 22:46:20 GMT

Installing Turbotax premier 2020. I get a blank activation screen. Updater did complete prior. New computer, new disk, disabled firewall

Re: Blank activation screen

DoninGA — Sat, 12 Dec 2020 23:09:01 GMT

Another user posted this fix. See if it works for you -

change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark
change your resolution back to what is was originally.

Re: Blank activation screen

jpezzini — Sun, 13 Dec 2020 20:11:10 GMT

This solved my blank activation screen issue with 2020 TT Premier downloaded on 12/13/2020. Thank you very much

Re: Blank activation screen

Thomas_J — Tue, 22 Dec 2020 23:13:35 GMT

Turned out that this is not a screen resolution issue in Windows, so much as it is a screen SCALING issue. Had an instance where scaling cranked up to 200%. Reset scaling to 100% and changed the resolution to a size that was more comfortable (1920x1080 in this case) and everything worked fine.

Re: Blank activation screen

smacota1 — Thu, 07 Jan 2021 16:56:24 GMT

This fixed my issue. Thanks

Re: Blank activation screen

ddandree — Mon, 11 Jan 2021 11:53:22 GMT

The scalling fix worked for me too. What a shabby job Turbotax. I have been using Turbotax for 20 years and I am really disappointed in this shabby versions install problems that were not even fixed by the updates.

Re: Blank activation screen

jfmotch — Tue, 12 Jan 2021 15:50:45 GMT

It worked.

Thanks.

Re: Blank activation screen

MNdrs — Wed, 13 Jan 2021 21:19:13 GMT

That worked like a charm. Thanks.

Re: Blank activation screen

TiffanyL — Sun, 17 Jan 2021 22:18:30 GMT

Thank you so much for the update. We are glad to know your issue has been resolved.

Re: Blank activation screen

JerseyBoy47 — Thu, 21 Jan 2021 21:47:39 GMT

I just downloaded Premier today and had the blank activation screen issue. Seems like TurboTax should have fixed this by now. Changing the scale to 100% worked, so thanks for the good info here.

Re: Blank activation screen

JLED2124 — Sat, 23 Jan 2021 15:15:02 GMT

Thanks, changing the resolution worked for me!

Re: Blank activation screen

vselvara — Sun, 24 Jan 2021 04:08:22 GMT

Same issue.

In Windows 10, changed the scaling by:

Right click on Desktop --> Display Settings --> Modified Scale and Layout to 100% (was 125%)

Restarted TurboTax. Activation windows shows correctly. Activated and reverted the scaling back to 125%.

Thanks!

Re: Blank activation screen

Thomas_J — Sun, 24 Jan 2021 06:30:28 GMT

Do NOT change the Screen Scale and Layout setting back to anything other than 100%. There are other screens in the desktop version of TurboTax that are also effected by screen scaling. This will cause certain buttons and links to be hidden or drop off the bottom of the visible window and become inaccessible, making it impossible to proceed beyond certain points and complete various action. Use the Display Resolution setting to make adjustments to screen/icon sizes.

Re: Blank activation screen

JerseyBoy47 — Sun, 24 Jan 2021 15:52:00 GMT

CargoGod, Thanks for the great advice to stay at 100%. Saved me future problems I'm sure.

Re: Blank activation screen

ARMRSM — Sun, 24 Jan 2021 18:51:18 GMT

Thanks everyone! I had to do both to get the activation screen to display correctly. (scaling to 100% and changed the resolution size).

Re: Blank activation screen

kgreifzu — Mon, 25 Jan 2021 19:48:42 GMT

Changing the resolution did not work for me. A blank window opens and then closes. How did I try changing the Windows scaling?

Re: Blank activation screen

kgreifzu — Mon, 25 Jan 2021 19:51:01 GMT

My scaling is set to 100% but the Activation screen still opens blank and then closes. Any ideas?

Re: Blank activation screen

BrandiLO — Tue, 26 Jan 2021 00:32:20 GMT

Please click here for some steps to troubleshoot blank screens. If this issue continues to persist, please let us know your version of TurboTax and the browser and/or operating system you are using.

Re: Blank activation screen

frustratedbytt — Tue, 26 Jan 2021 20:19:08 GMT

Thank you. Hey TT fix this please.

Re: Blank activation screen

AkinaLO — Tue, 26 Jan 2021 21:32:25 GMT

@frustratedbytt Please contact TurboTax for assistance over the phone.

What is the TurboTax phone number?