topic Re: Issues logging in in Get your taxes done using TurboTax

Issues logging in

Logankb20 — Wed, 15 Apr 2020 14:58:25 GMT

Is their turbo card site down? I can't log in at all to check my balance. It's also telling me my info doesn't match an account, which is the same info I use to log in here. Can anyone help me out? Also I can't get the customer support line to work either.

Re: Issues logging in

Mia_B25 — Wed, 15 Apr 2020 15:03:53 GMT

I’m having the same exact issue with logging in to the website. It won’t come up. And I also have the app and it says it’s been having issues connecting so I think something is going wrong on their end not ours. I’ve been trying for the past 30 min and nothing...

Re: Issues logging in

Logankb20 — Wed, 15 Apr 2020 15:05:57 GMT

Ah, well at least I know I'm not alone. I was thinking I was having problems on my end the way it was acting. Thank you!

Re: Issues logging in

Stacylee23 — Wed, 15 Apr 2020 15:11:57 GMT

I'm having the same issues not able to make calls or anything cant check it very aggravating

Re: Issues logging in

Denaize22 — Wed, 15 Apr 2020 15:14:35 GMT

I’m having the same problem.

Re: Issues logging in

Leegill81 — Wed, 15 Apr 2020 17:13:46 GMT

I tried both with no luck either

Re: Issues logging in

Saintjon16 — Wed, 15 Apr 2020 17:19:37 GMT

Having the same issue. Nothing works online,calls or app. I even had my sister call from her phone and no dial tone. Turbo tax help your customers figure this out!!!!

Re: Issues logging in

Brittdem10 — Wed, 15 Apr 2020 17:33:30 GMT

I'm having the same issue I'm hoping it gets resolved soon!!

Re: Issues logging in

kristikoncaba — Wed, 15 Apr 2020 17:39:53 GMT

Having the same problem!! Very frustrating :(

Re: Issues logging in

Amarieexsx — Wed, 15 Apr 2020 17:43:18 GMT

Cant call or log in either!!

Re: Issues logging in

Thornberger54 — Wed, 15 Apr 2020 18:10:53 GMT

Can't access mobile app or phone number isn't working to check my balance since yesteday

Re: Issues logging in

GabiU — Wed, 15 Apr 2020 20:57:34 GMT

Hey ya'll. This just in.

TurboTax Online is up and running smoothly. The app/site/phone line for the Turbo Visa Debit Card issued by Green Dot is experiencing high volumes today due to stimulus payments being funded, but filing online with TurboTax is uninterrupted.If you are experiencing any issues with the Turbo Card app/site/phone line, please wait a bit and try again.

I hope this helps, I know this isn't an ideal situation at the moment but hang in there!

Re: Issues logging in

Stephenjpete — Wed, 15 Apr 2020 21:00:51 GMT

Why did it take multiple hours to respond to any of this... this is one of the worst **bleep** shows I have ever seen. You have left your customers in the dark for HOURS, after ALREADY **bleep**ing us.

Re: Issues logging in

Redneck1993 — Wed, 15 Apr 2020 22:27:55 GMT

I am having the same problem it's making me mad

Re: Issues logging in

dagrossa5 — Wed, 15 Apr 2020 22:32:49 GMT

yup. same as everyone else. nothing is working.

Re: Issues logging in

jessev1584 — Sat, 18 Apr 2020 08:03:43 GMT

why cant i login in to my turbo prepaid card

Re: Issues logging in

Mzplunkett — Thu, 23 Apr 2020 08:28:06 GMT

SAME FOR ME AND MY STIMULUS CHECK IS ON A CARD THAT I DON'T HAVE.. THEY TOLD ME IN A EMAIL NO NEED TO WORRY. WHY SHOULDN'T I BE WORRIED, CAN'T SPEAK TO ANYONE OR ORDER A NEW CARD. SMH I'M WORKING PART TIME UNTIL THIS MADNESS IS OVER THAT $$$WOULD HELP A LOT.

Re: Issues logging in

Pforshee — Thu, 23 Apr 2020 17:11:31 GMT

Me too & its been weeks. I just dont understand why they haven't fixed the issue

Re: Issues logging in

Vale6403 — Thu, 23 Apr 2020 17:55:30 GMT

Well obviously noting all the responses of having the same issue this is unresolved problem. This is insanely infuriating, and you will soon lose our business.

Re: Issues logging in

Jengotsaved — Thu, 23 Apr 2020 20:32:14 GMT

I am having the same issues. It is saying that my info is not available at this time. I think it might be because I have 2 turbo cards or accounts and I can't even talk to anyone regarding my stimulus checks and I really really need it now. But I know GOD will make a way. I have no food in my house and I have no income because of this covid-19. I lost my job. I am raising my grandson too. So I can imagine I am not alone out here needing help. So I will be praying for everyone facing situations similar to mine and also things that's going on because of the lack of money. GOD bless each and everyone.