topic misleading in Get your taxes done using TurboTax

misleading

RBB — Thu, 05 Apr 2018 21:30:09 GMT

Unable to get a person on the phone, no way to email a complaint so trying this. Purchased Deluxe version without state. Decided I needed state, purchased state (at about the same price that I paid for Deluxe), did state taxes and then found out that had to pay additional fee to e-file. I'm sure that somewhere in fine print this was disclosed but it was not obvious at all. Then trying to speak with someone and nada. Extremely poor customer service when you can't find a way to connect (phone number is electronic system) and misleading advertising! Yes, shame on me but hopefully this will prevent someone else from this mistake.

Re: misleading

pattytennis1 — Mon, 30 Dec 2019 14:19:58 GMT

I am going through a similar issue. My previous year return is stored in their system and they said it was no charge, but, it won't let me download my return and I need it for legal hearing on Thursday.

They are holding my return hostage and there is no way to speak to a human and I don't speak computer very well.

Therefore, I will never ever use Turbo Tax or any Intuit program. They have burnt me for the very last time.

Now I have to pay an accountant, but, at least I will have access to my account whenever I need it.

Re: misleading

DoninGA — Mon, 30 Dec 2019 15:10:57 GMT

@pattytennis1 wrote:

I am going through a similar issue. My previous year return is stored in their system and they said it was no charge, but, it won't let me download my return and I need it for legal hearing on Thursday.

They are holding my return hostage and there is no way to speak to a human and I don't speak computer very well.

Therefore, I will never ever use Turbo Tax or any Intuit program. They have burnt me for the very last time.

Now I have to pay an accountant, but, at least I will have access to my account whenever I need it.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax