topic Re: STOP SCREEN SHARE button in Get your taxes done using TurboTax

STOP SCREEN SHARE button

NeedTaxHelp777 — Mon, 19 Apr 2021 11:41:31 GMT

Hi. Not sure if this is the right place to ask this or not. I noticed that when I uploaded some info to the intuit portal for my CPA, that in the bottom-right corner is a red button that says STOP SCREEN SHARE. That troubled me. Is my screen being shared with someone? I clicked it and nothing happened.

Re: STOP SCREEN SHARE button

NeedTaxHelp777 — Thu, 22 Apr 2021 12:17:35 GMT

No one?...

Re: STOP SCREEN SHARE button

NeedTaxHelp777 — Thu, 22 Apr 2021 12:20:24 GMT

Does Intuit support monitor this forum?

Re: STOP SCREEN SHARE button

fanfare — Thu, 22 Apr 2021 13:44:01 GMT

To share your screen you will be asked to confirm that.

Your CPA would be online with you.

After the call ends, so does the sharing.

It sounds like you never did any screen sharing.

Re: STOP SCREEN SHARE button

NeedTaxHelp777 — Thu, 22 Apr 2021 14:28:00 GMT

fanfare said "It sounds like you never did any screen sharing."

Perhaps you're right. But I don't think that would explain why the "Stop Screen Share" button is visible, would it?

I may have found the answer. (Maybe) I usually use the Firefox browser. When I log into my Intuit portal, I see the STOP SCREEN SHARE button. But when I log in with Microsoft Edge, the button is not there. Most browsers (Chrome, Edge, etc.) use the same code, except for Firefox, which uses its own unique code. And sometimes, a website forgets this, and doesn't make allowances for the different code, which can cause problems. And perhaps that is why the button is visible in Firefox, and not in Edge.

(I periodically run into problems on sites using Firefox that I don't see with other browsers. But I continue to use Firefox because overall, from what I have heard and read, it is a more secure browser than the others).

fanfare said "To share your screen you will be asked to confirm that. Your CPA would be online with you."

Is that what screen sharing is for? To share your screen with your CPA? Then I am guessing that the STOP SCREEN SHARE button is for ending the screen share with the CPA. Correct?

Re: STOP SCREEN SHARE button

baks12 — Sat, 02 Apr 2022 17:30:02 GMT

My CPA uses the Intuit online service to collect my tax documents. I had the same issue with Chrome. I had not shared my screen with my CPA or anyone recently. Clicking on the button doesn't do anything. At least not that I can tell. When I previously ran into it, I cleared my browser history and I believe it went away. It just came back. Any guidance would be appreciated.

Re: STOP SCREEN SHARE button

NeedTaxHelp777 — Sat, 02 Apr 2022 18:39:41 GMT

I solved my problem by disabling Adblocker Plus (an add-on to my browser) for the Intuit site .

Re: STOP SCREEN SHARE button

User6451235487 — Fri, 06 Mar 2026 16:46:32 GMT

I also turned off my ad blocker for the page and the Screen Share button went away. Thanks!