topic Re: Can't log in? in Get your taxes done using TurboTax

Can't log in?

jleach96 — Thu, 13 Feb 2020 16:09:08 GMT

It lets me log into my TurboTax account but it will NOT let me log into Mint. Aren't the accounts the same? It keeps telling me to try my email instead of my username and that still didn't work. At one point it had my verify with a text to confirm it was me and after confirming it said my username etc. was wrong even though it is correct. It just keeps telling me to reset my password but I know my password isn't wrong because I can log into TurboTax just fine. HELP?! I haven't used Mint before.

Re: Can't log in?

slednshred — Sun, 16 Feb 2020 16:27:57 GMT

I cant log in to turbo tax. I have reset my pass word but still cant log in. need help!!

Re: Can't log in?

cindygleis — Tue, 18 Feb 2020 18:47:30 GMT

I am having the same problem. I get a reset link and put in a new password then get a message it didn't work and to try again. Of course, then I need a new link and the same thing happens. Why?

Re: Can't log in?

tyjohson — Tue, 18 Feb 2020 19:21:26 GMT

It is asking me to down a app

Re: Can't log in?

LizPop11 — Fri, 27 Mar 2020 00:31:43 GMT

Has there been a solve for this? I can't log on either. Get the spinning cirlce and nothing else. I guess I'll have to find another was to do my taxes!

Re: Can't log in?

SForrestLO — Fri, 27 Mar 2020 15:10:03 GMT

Try this.

This Turbo Tax FAQ will provide information on accessing the correct account.

How many TurboTax accounts do I have? https://ttlc.intuit.com/replies/3302270

Re: Can't log in?

ckstallard — Tue, 20 Apr 2021 17:38:09 GMT

I have tried repeatedly to log in to get my current year return to fix a problem that caused it to be rejected. I have tried everything including creating a new account. I have spent days at this and am about to go the IRS Directly at our Federal Building for assistance and log a complaint about Intuit.

Re: Can't log in?

ckstallard — Tue, 20 Apr 2021 17:39:36 GMT

I will never use Intuit again! There is no support and the product is defective.

Re: Can't log in?

juicylaf — Wed, 04 Aug 2021 23:15:12 GMT

Same issue here, as I still haven't found a way to log into my Mint account and the forum has no answers, I'm going to recap everything Support and I troubleshooted while screen sharing.

-Reset Password

-Tried to log into the 'other account' that we believe was causing the conflict. It was empty with none of my tax history and no personal info, but it did have the same email.

-Used both Edge and Chrome browsers, with cleared Caches

-Didn't work so we went incognito in both

-End result, 'Hmm that didnt work.' page suggesting I again log into the troublesome account, perpetuating the loop.

My Theory

The conflict seems to stem from old pre-Intuit Mint accounts using the same email as current TurboTax accounts. I put 'other account' in quotes because both accounts use the same email address, the only difference is that my main has a profile name and all tax history. I'd really like to do my bookkeeping in the same place as my tax tools, but at this point I am looking at competitors because I want to get some work done. Hopefully a CS agent can address this thread?