https://ttlc.intuit.com/community/taxes/discussion/e-file-rejection-changed-info-can-t-file/01/2219042#M798121 <P>I purchased Turbotax software from Costco. E-filed a return for my grandparents but it was rejected. I fixed the error, but it was rejected again. I then ONLY switched the name of the taxpayer and spouse and now it is saying I can't e-file because I have hit the maximum 5 filings. I also paid the $25 state filing fee without filing any return.&nbsp;</P><P>Why is TT saying I can no longer e-file when the only information changed was the names and related SSN? Can I refile the return online or through another desktop software purchase?</P> Mon, 19 Apr 2021 23:51:30 GMT Jpribek 2021-04-19T23:51:30Z https://ttlc.intuit.com/community/taxes/discussion/e-file-rejection-changed-info-can-t-file/01/2219042#M798121 <P>I purchased Turbotax software from Costco. E-filed a return for my grandparents but it was rejected. I fixed the error, but it was rejected again. I then ONLY switched the name of the taxpayer and spouse and now it is saying I can't e-file because I have hit the maximum 5 filings. I also paid the $25 state filing fee without filing any return.&nbsp;</P><P>Why is TT saying I can no longer e-file when the only information changed was the names and related SSN? Can I refile the return online or through another desktop software purchase?</P> Mon, 19 Apr 2021 23:51:30 GMT https://ttlc.intuit.com/community/taxes/discussion/e-file-rejection-changed-info-can-t-file/01/2219042#M798121 Jpribek 2021-04-19T23:51:30Z https://ttlc.intuit.com/community/taxes/discussion/re-e-file-rejection-changed-info-can-t-file/01/2220658#M798603 <P><SPAN style="font-size: 9.75pt;"><SPAN style="font-family: 'Open Sans';"><SPAN style="color: #2d3338;">&nbsp;You may want to use the Contact Us link below and reach out to TurboTax directly for assistance.</SPAN></SPAN></SPAN></P> <P><SPAN style="font-size: 9.75pt;"><SPAN style="font-family: 'Open Sans';"><SPAN style="color: #2d3338;">&nbsp;</SPAN></SPAN></SPAN></P> <P><A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank" rel="noopener"><SPAN style="font-size: 9.75pt;"><SPAN style="font-family: 'Open Sans';">TurboTax Customer Service</SPAN></SPAN></A></P> Tue, 20 Apr 2021 17:51:58 GMT https://ttlc.intuit.com/community/taxes/discussion/re-e-file-rejection-changed-info-can-t-file/01/2220658#M798603 PaulaM 2021-04-20T17:51:58Z