IND-031-04 Reject Error Notice

JDDRAKETX — Thu, 15 Apr 2021 00:58:33 GMT

Why do we have to select a Software if we are already logged and have TurboTax product? Can't talk to a real person unless you choose a software and start a tax return online?

Re: IND-031-04 Reject Error Notice

Mike9241 — Thu, 15 Apr 2021 01:31:26 GMT

there are multiple TurboTax products and add-ons. the lowest level online free edition does not include live support

the error code means

IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

you can get an online tax return transcript through the IRS website to verify your AGI (your pin does not show)

https://www.irs.gov/individuals/get-transcript

if your AGI matches the online transcript it means that there is likely an error in the IRS database (separate from the transcript). in such a case all you can do is mail in your return.

you can open your 2019 return to verify if the pin is correct. it's at the bottom of the info worksheet.

topic IND-031-04 Reject Error Notice in Get your taxes done using TurboTax

IND-031-04 Reject Error Notice

Re: IND-031-04 Reject Error Notice