topic Re: WHY DOES THE SITE CONTINUE TO FREEZE in Get your taxes done using TurboTax

WHY DOES THE SITE CONTINUE TO FREEZE

albear84 — Sun, 01 Mar 2020 16:48:07 GMT

I am wondering why the site is going so slow and freezing every time i try to continue the filing process? This has been going on without exception for about 2 weeks. I have checked many forums and i am not the only one having this issue.

The amount of time i have invested in this process now makes me feel like using turbo tax was a poor investment of my time. If you count up all the hours spent waiting and waiting along with the time taken to actually input the data, I could of spent much less time and money on a tax professional. At this point the sunk cost is adding up.

Can you please fix this. I cannot be the only frustrated long time customer who likely wont be back next year.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

LinaJ2020 — Sun, 01 Mar 2020 21:37:55 GMT

I am not sure why. But we can try to fix it. If you are filing with TurboTax online, let's do these:

I would suggest you check your internet connection. Try to log out and sign back in the program.
You should also clear your cache and sign back into the program. To clear cache, click here: Cache
You may also try a different browser.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

WBM1 — Mon, 02 Mar 2020 15:11:45 GMT

I am so frustrated this year as well - I barely even made money using Robinhood (partner of TurboTax) and I cannot file ... I get to the final step and it wants me to "check" entries (from the 1099-B I uploaded, not hand entered) and this freezes up the entire system... please please help I just want to get this crap off my to-do list.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

LeonardS — Mon, 02 Mar 2020 18:13:44 GMT

In some instances, temporary internet files can disrupt access to secure websites. If a page fails to load or you experience difficulties signing in to your account, clear your browser's temporary internet files, including cookies, cache and browser history. Then close and restart your browser.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

blah — Mon, 10 Jan 2022 11:59:36 GMT

I have had the same problems this year with Turbo Tax Online, it is a miserable process, it just sits there and spins forever on almost everything I try to do. I have spent nearly 3 days on tech support, they always try and blame it on on my computer and internet, I have a high speed modern computer and 360Mbps comcast internet. So, wrong wrong wrong, clearing cache is worthless as well. However now that few people are online, I was finally able to get through my Schedule K-1's, even with the constant upload issues and freeze ups.

Now I am trying to file and it just spins and spins in Review Process, I have waited for hours and hours and it is still spinning. Turbo Tax Online has become a pretty useless product and a massive waste of time. I too am wishing I had used a more professional product from another company, sadly I been using this for years back when it worked great. Now all my carry over data is stuck inside their cloud. OMG the dread of changing to a new product, but this has been so bad this year that I think I don't have any choice. I can not even file my taxes because of the Crappy Service... I wonder why they don't just update their servers, clearly they can not handle the load. Or maybe their code is just full of bugs and Thread lockups... that is likely to be the case is their backend code is so bad they are having thread locks. Many programmers I used to work with had no idea on how to use threads and properly manage them. LOL

PS : I found a solution. DO NOT USE Turbo Tax Import Feature for you broker 1099's, it will try and import every single individual transaction which causes their back end servers to roll over and play dead. Instead delete any 1099 you imported and just manually add the whole cost basis numbers instead of the individual transactions. Short Term totals, Long Term totals, etc and then their back end servers can handle it. Worked For Me.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

Anonymous — Thu, 16 Apr 2020 15:19:11 GMT

I am outside the country, and there is no international number to call. Supposedly they can send a text to my US phone number...but won't send a message to an international number which is all I have..

Over two months of trying to finish filing. It just doesn't move on from "file and Pay". I would have thought they would want me to pay...but can't get any further. Two separate browsers, followed all the suggestions...nothing.

Hoping they will fix this before July 15th!

Anyone else still with these problems?

Re: WHY DOES THE SITE CONTINUE TO FREEZE

nawalkishore — Fri, 10 Jul 2020 21:55:30 GMT

I am facing the same issue. There is a page in the end "Check This Entry" and spins forever.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

JotikaT2 — Mon, 13 Jul 2020 18:03:21 GMT

It depends.

Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in.

Instructions to clear cookies to restart TurboTax

Re: WHY DOES THE SITE CONTINUE TO FREEZE

bonnie00258 — Tue, 02 Feb 2021 20:05:37 GMT

Trying to do taxes but the website keeps freezing up

Re: WHY DOES THE SITE CONTINUE TO FREEZE

TerukoL — Tue, 02 Feb 2021 21:16:34 GMT

@bonnie00258 You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and continue with your tax return.

If you still continue to have the same problem, please click the link to contact TurboTax customer support.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

JustWoolf — Fri, 05 Feb 2021 15:32:08 GMT

This is literally the laziest goddamned response you TurboTax customer service could possibly muster. I too have been on over 4 hours worth of troubleshooting calls. I've done the cookie thing, cache thing, and I've tried three different browsers across a desktop, a laptop, and on a mobile phone as well as the downloaded app. NOTHING WORKS! Get your heads out of your asses and FIX THE GODDAMNED ISSUE! It's clearly been a problem for years and is specifically tied to the 1099-B upload for the holding period.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

derek15 — Tue, 16 Feb 2021 20:54:11 GMT

Same problem here! Clearing the cache and browsing data does not work. This has to be an issue with the software. If enough people complain about this issue maybe the TT team will fix the issue.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

JustWoolf — Tue, 16 Feb 2021 21:09:39 GMT

You're going to have to delete your 1099 and manually input your data to avoid their janky ass holding holding period bug. It's the only way I could finish the process.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

LindseyLO — Tue, 16 Feb 2021 22:09:27 GMT

Have you checked to see if your software needs updating? Help with doing so has been provided by clicking here.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

jmoney007 — Wed, 24 Feb 2021 19:54:32 GMT

CLEARLY ITS A PROBLEM ON TURBO TAX'S END!! THIS IS RIDICULOUS. BLAME YOUR CUSTOMERS SOME MORE!

Re: WHY DOES THE SITE CONTINUE TO FREEZE

Cleomobile — Wed, 24 Feb 2021 21:25:08 GMT

I'm having this issue with the check entry screen for the 1099B. I've cleared my cache, deleted cookies and everything else you guys have recommended and it still doesn't work. What can I do? And please ask someone to fix these issues with your software/site. It's not our fault.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

SForrestLO — Wed, 24 Feb 2021 21:54:25 GMT

@Cleomobile

To update or delete the information you imported in TurboTax Online:

Open or continue your return.
From the left menu, select Federal and then select Income & Expenses.
Proceed to the Your Income and Expenses screen.
Select the Edit button next to the item you would like to update or delete.

In the TurboTax CD/Download software, you can delete imported items as follows:

Open your return.
From the TurboTax File menu, select Remove Imported Data.
Select the item(s) you want to remove and follow the instructions.

Caution! Changing the information you imported can be problematic. For example, if you're audited you'd have to explain why the numbers on your return differ from the original data source. If you must update or delete items, be sure to keep detailed notes with your tax records.

How do I fix my 1099-B negative values?

Re: WHY DOES THE SITE CONTINUE TO FREEZE

Cleomobile — Thu, 25 Feb 2021 13:14:43 GMT

This didn't work I have no idea what to update. There is no negative proceeds value anywhere on my 1099s or my return.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

WendyN2 — Thu, 25 Feb 2021 20:55:57 GMT

If you are dealing with a small number of transactions, and you imported your 1099-B, have you considered trying to delete the imported and manually entering them (only 1 entry for total net L/T gains/<losses>, 1 entry for total net S/T gains/<losses>, and any wash sales? Also, if you haven't yet tried this and are going do try - don't forget about any interest and dividend income, etc.

Re: WHY DOES THE SITE CONTINUE TO FREEZE

Cleomobile — Thu, 25 Feb 2021 21:21:19 GMT

I cleared the transactions and inputted them manually twice and I cleared and I re-imported the 1099’s 3 times. I have completely cleared and started a whole new return 3 times now using these various methods and no matter what, it still says I have negative cost basis.