topic Re: Missing 2020 tax data file after turbotax software updates were applied in Get your taxes done using TurboTax

Missing 2019 tax data file after turbotax software updates were applied

mbdd0 — Wed, 15 Apr 2020 05:04:54 GMT

4/14/2020 - I launched the 2019 turbotax business program on my Windows 10 PC. turbotax updates were applied. I wanted to open a return and continue where I left off. I clicked Continue a Tax Return,but no files were found! The turbotax file folder on my PC was empty. Did the turbotax update process delete the tax data file?

Re: Missing 2019 tax data file after turbotax software updates were applied

csh2000cfj — Thu, 23 Apr 2020 18:00:44 GMT

After upgrading TurboTax Deluxe this morning, I lost all my entries for 2019. What gives?

Re: Missing 2019 tax data file after turbotax software updates were applied

jdsljones89 — Mon, 11 May 2020 20:38:42 GMT

Same thing just happened to me. Opened Turbotax 2019 it asked to update I said yes. once it restarted my tax file is missing.

Re: Missing 2019 tax data file after turbotax software updates were applied

ljpstuff — Thu, 14 May 2020 19:10:29 GMT

2019 TT Home & Business - started/nearly completed in January. Went to work on it last month and all data is gone. Sitting at $0 and wants everything entered from scratch. This happened after I opened the software on my MacBook (purchased CD/download with license #) and then TT said I need to do an update to continue. I have searched every possible place for the file. It does not exist that I can find. Please assist!

Re: Missing 2019 tax data file after turbotax software updates were applied

gpoebear — Sun, 14 Jun 2020 04:32:30 GMT

Happened to me too! Thanks Turbo Tax.

Re: Missing 2019 tax data file after turbotax software updates were applied

mistyw — Tue, 07 Jul 2020 18:11:01 GMT

Same thing happened here! I thought I was going crazy until I found this thread. Grrrrrr....So many hours of work to redo! TurboTax, this may have cost you some customers for next year!

Re: Missing 2019 tax data file after turbotax software updates were applied

Shawn_D — Wed, 08 Jul 2020 01:36:29 GMT

The same thing happened to me for on my Mac. As recently as last week I was able to work on my return just fine. Today I launched TurboTax 2019 to do a final review and file, but all my data has been lost. It seemed like it was starting over from the initial 2018 data import. I even tried restoring an older version of the tax return file from a backup, but the data is still gone.

Re: Missing 2019 tax data file after turbotax software updates were applied

tvrichar — Wed, 08 Jul 2020 16:00:18 GMT

This just happened to me as well. Any response from TurboTax?

Re: Missing 2019 tax data file after turbotax software updates were applied

rsa14 — Sat, 11 Jul 2020 18:35:53 GMT

Days of work lost. Been using turbotax for past 8 years and this is obviously a MAJOR ISSUE.

I will be switching to different software next year, unless they somehow figure out how to restore - but if the update deleted my data, not sure how they can do that.

Honestly, this is so upsetting thinking of pursuing them.

Re: Missing 2019 tax data file after turbotax software updates were applied

BillM223 — Sat, 11 Jul 2020 19:11:34 GMT

@rsa14

Have you tried a "brute force" search?

Do a Search on the entire C: drive (just for filenames, not file contents) for *.tax2019, if that is the drive you saved your tax files on before.

Let the Search run, it may take a bit depending on the number of files.

When your tax file is found, be very sure to note the exact directory that it is in - Windows uses a lot of User\ and My Notes and My Documents and other folders so that the tax file isn't always where you (or TurboTax) thinks it is.

Once you have the exact file location, you can click on File in TurboTax, then Open Tax Return and click on the hard to see link Find a Tax File. On the next screen, enter the full path and filename.

Once you have pulled up your tax return this way, TurboTax should remember its location.

Re: Missing 2019 tax data file after turbotax software updates were applied

rsa14 — Sat, 11 Jul 2020 20:11:01 GMT

Thanks.

I tried - even went to one drive and restored a ~ version from June - but all give me the error 102345.

it seems to Attempt to open the file for like 30s then I get the error message

Re: Missing 2019 tax data file after turbotax software updates were applied

VolvoGirl — Sat, 11 Jul 2020 20:15:18 GMT

@BillM223 I've seen a lot of posts missing the .tax files after a program update. This needs looking into. Please pass it up the line.

Re: Missing 2019 tax data file after turbotax software updates were applied

BillM223 — Sat, 11 Jul 2020 20:16:32 GMT

Please see this TurboTax FAQ for error 102345 to see if it helps.

Re: Missing 2019 tax data file after turbotax software updates were applied

BillM223 — Sat, 11 Jul 2020 20:22:01 GMT

@VolvoGirl

Done.

Re: Missing 2019 tax data file after turbotax software updates were applied

mtfarley1 — Tue, 21 Jul 2020 14:11:45 GMT

Same thing happened to my 2019 Premier for Windows tax files. I cannot find them anywhere. Hours of work gone. Will look at tip at bottom of this thread.

Re: Missing 2019 tax data file after turbotax software updates were applied

gpoebear — Tue, 21 Jul 2020 15:10:28 GMT

@BillM223

A "brute force" search does not resolve the issue. The update actually deletes the working file with the *.tax2019 extension.

I've been using Turbo Tax for 15 years and have extensive computer knowledge. I know where I had the file saved but I also searched every directory myself to confirm that the file was removed... it's gone. I had to redo the work.

Re: Missing 2019 tax data file after turbotax software updates were applied

espressomachine — Mon, 17 Aug 2020 15:32:16 GMT

Same thing happened to me, and mine was completely done. It was completed (in March), saved, and I "printed" it to PDF. Opened the evening of the new deadline to file, was prompted to update — which I did — and when it was done, my .tax2019 file was gone.

I was, and still am, extraordinarily pissed, as I have to pay penalties because Intuit is supremely bad at producing quality software. From not being able to import any info from QBO into Turbo Tax, to now TT deleting my return during an update, I can’t tell you how much I hate using Intuit software, and this might just finally be enough to push me to endure the pain of switching everything to another company that isn't completely incompetent at what is ostensibly its core competency.

Re: Missing 2019 tax data file after turbotax software updates were applied

ski-dc — Wed, 18 Nov 2020 15:29:20 GMT

So, I just tried to open my 2019 return as well and my files are all missing after the update as well. Has anyone received any resolution to this issue? How could an update delete the existing tax files? That is absolutely insane and worthy of a class action lawsuit.

Re: Missing 2019 tax data file after turbotax software updates were applied

Critter-3 — Wed, 18 Nov 2020 16:37:48 GMT

Was this that huge recent WIN 10 update ? If so look in the trash ... sometimes they get hidden there.

Re: Missing 2019 tax data file after turbotax software updates were applied

ski-dc — Wed, 18 Nov 2020 16:50:42 GMT

It is post Win10 update, but I find it hard to believe files sitting under MyDocuments/TurboTax would be auto-deleted (by either TurboTax or Windows). Oddly enough, I do still have one file in that folder "debug.log" from 2017. Nothing else is in there, and log file itself just has a few lines of log data (nothing of value). It's noteworthy because that means the whole directory wasn't cleared out. Just the actual .tax<year> files.

Unfortunately, I frequently empty my recycle bin. So, nothing in there. I'm just SOL (and royally pissed, of course).

Thanks for the suggestion, though.