topic Re: "This license code has already been associated with an account. Please check that account and... in Get your taxes done using TurboTax

"This license code has already been associated with an account. Please check that account and look for it in Downloads."

dmaurice001 — Sun, 08 Mar 2020 19:29:17 GMT

When entering my turbotax deluxe license code, in a second accout, in order to download turbotax onto a second computer to file a second tax return, intuit's website tells me "This license code has already been associated with an account. Please check that account and look for it in Downloads." The product specifically was advertised as able to file 5 returns. How can I download it?

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

macuser_22 — Sun, 08 Mar 2020 19:32:29 GMT

Use the account that is was purchased in. You only need one account. Log into that account from the other computer that you own and it will download to that computer.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

dmaurice001 — Sat, 14 Mar 2020 02:17:42 GMT

Good thought, but it was not purchased online , it was purchased as a CD which came with instructions to also install or download on 4 other accounts (i do not have physical access to the CD, only to the license number for downloading). My understanding is that each account can file only 1 return, so for 5 persons to file, across 5 different computers, we'll need it on 5 accounts. I did try to access the original account from the second computer and the Intuit system said it will take "up to 45 days" to download the original account to the second computer, which will be far too many days.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

VolvoGirl — Sat, 14 Mar 2020 02:32:57 GMT

You are mixing up the Online web accounts with the Desktop program.

The Desktop CD or Download can be installed on 5 computers. But you can do unlimited returns on one installation/computer and Efile 5. The rest you can print and mail.

The Desktop program can do unlimited returns and efile 5 Federal for free. It is 24.99 to efile a state return (19.99 before March 1 and NY is free). Or you can print and mail state for free.

To start a new return go up to FILE - New. But first be sure to save your return with a unique name so it doesn’t get confused with another return. Go to File-Save or Save As. Because if you do another return and they have the same first name or initial as you their return might save over yours.

And be in the habit of saving Frequently! When you are done save both the .tax data file and save it as a pdf file, go to File-Save to PDF. Then you won’t need the program installed to view or print your return in the future. Like if you need a copy to get a loan or something. And save backups off of your computer like to a flash drive or burn a CD.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

macuser_22 — Sat, 14 Mar 2020 02:37:46 GMT

@dmaurice001 wrote:

Good thought, but it was not purchased online , it was purchased as a CD which came with instructions to also install or download on 4 other accounts (i do not have physical access to the CD, only to the license number for downloading). My understanding is that each account can file only 1 return, so for 5 persons to file, across 5 different computers, we'll need it on 5 accounts. I did try to access the original account from the second computer and the Intuit system said it will take "up to 45 days" to download the original account to the second computer, which will be far too many days.

Your understanding is wrong or you are confusing an online (web based) account with the CD/download software installed on your computer. Online accounts are only good for one tax return. The CD/download software that is installed on your computer. When you install the CD on another computer that you own it will ask for the license code.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

PaulTaxes — Tue, 17 Mar 2020 22:18:39 GMT

My family bought a 5 return TT Home&Bus Download from Costco. It is the PC version. Return#1 used the link and key to download it to their PC. Return#2 (a mac user) used this link https://turbotax.intuit.com/lp/ty19/desktop/access-my-downloads/ to get to a place where they had to enter their TT account, then they got to a link where they could enter the key and get the software. I am Return#3 (also a Mac user) trying to download on to my computer. I cannot seem to find a place where I can get to download link that does not require a TT account entry. I don’t know the accounts of the two prior users, but when I enter my TT account and try the key, it tells me that the key is assciated with anouther account. How can I get the software?

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

macuser_22 — Tue, 17 Mar 2020 22:25:04 GMT

@PaulTaxes wrote:

I don’t know the accounts of the two prior users, but when I enter my TT account and try the key, it tells me that the key is assciated with anouther account. How can I get the software?

What do you mean. You can only download and install the software that *you* purchased from *your* account on up to 5 computers that *you* own. You cannot share with ANY 3rd party.

There is only one account associated with the software. Why would you not know your own account?

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

mkwetzel1 — Sat, 25 Apr 2020 18:47:49 GMT

I am having this same issue. My product was not purchased online, it was purchased from Staples and it's the CD or Download version. I'm trying to install it on a second computer. It's not associated with my Intuit account because it was not purchased that way. I am getting this same error when I log on with my account, however, it truly should not be associated with ANY account because of being purchased retail.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

VolvoGirl — Sat, 25 Apr 2020 18:56:41 GMT

Are you installing it the same way? Do you have the 14 digit license code?

https://ttlc.intuit.com/community/installing/help/can-i-install-turbotax-on-more-than-one-computer/01/25663

I think when you installed the first time you probably had to set up an account.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

mkwetzel1 — Sat, 25 Apr 2020 18:58:46 GMT

No, I installed it the first time from the CD, so no, I didn't need to set up an account. I have an intuit account, but when I logged in with that, I get that error. The second time, I want to download it, as the computer has no media drive.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

VolvoGirl — Sat, 25 Apr 2020 19:27:15 GMT

You can download it. You will need to setup an account.

How to install Turbo Tax if you don't have a CD drive
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

If you have more trouble,

Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

rickkel — Thu, 07 Jan 2021 07:44:44 GMT

This is a similar problem that I am having, but even less complicated and TurboTax is making it out to be grand theft larceny! I bought my disk from Costco as well and came home and installed it (using the provided disk) onto my desktop computer (which has a disk drive). When I tried to install it on my laptop (which doesn't have a drive) I followed the instructions to install it via the website on the disk sleeve, signed into my existing Intuit account, and entered the license code and got the dreaded "This license code has already been associated with an account. Please check that account and look for it in Downloads." When I installed the program on my desktop with the disk, it did not prompt me to log into or create an Intuit account, but installing it via the disk must have created a new account for me without me asking it to. How on earth do I find that account? This is incredibly frustrating.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

VolvoGirl — Thu, 07 Jan 2021 16:24:31 GMT

YES! The exact thing happened to me with my Costco CD. And one or two other people too. If you find out anything or call in post back and let us know what they did to solve it. I'm not planning to call for awhile. So please call and let us know how it goes.

Contact Customer Service - Pick CD/Download from the produce dropdown box.
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

Anonymous — Sat, 09 Jan 2021 15:11:21 GMT

I’m getting same message. Purchased disk from Amazon and loaded on my PC. Now trying to get Mac files to load on another computer with no CD ROM. I entered my username and password (same one I use every year to file) and I get the message that associated with an account. Wouldn’t it be easier to just include .exe and .dmg files on same disk?

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

VolvoGirl — Sat, 09 Jan 2021 16:02:57 GMT

Yes the CD does have both. But you said you don't have a CD drive. Try finding an external CD drive.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

Anonymous — Sat, 09 Jan 2021 16:11:13 GMT

I don’t want to go around looking for a CD drive. I paid good money for a CD and should be able to DL Mac files. I have a valid code and have only installed on 1 computer. This is a TT issue and they need to fix it.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

Critter-3 — Sat, 09 Jan 2021 16:20:44 GMT

All downloads/installs using the same purchase must all be done using the account associated with the purchase. Support may be able to help ...

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or –

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or –

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

Anonymous — Sat, 09 Jan 2021 16:40:44 GMT

Not a download...I purchased a CD off Amazon.

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

macuser_22 — Sat, 09 Jan 2021 16:53:33 GMT

@Anonymous wrote:

Not a download...I purchased a CD off Amazon.

Here is how to get a download:

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

Re: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

VolvoGirl — Sat, 09 Jan 2021 17:00:27 GMT

@macuser_22 & anyone else...... He has the same problem I and several others have. We first installed the CD on a computer. Then we want to download the program to another computer without a CD drive but it is saying the License Code has already been associated with an account. and look in my downloads. Well what account did the CD register it to? It's not in my downloads. When it installed it didn't ask me for my account name and password. How do I sync it up to my account? I haven't called in yet. Hope someone does and gets the solution.

This user explains it good

https://ttlc.intuit.com/community/taxes/discussion/re-cannot-reinstall-download-cd-product-on-second-computer/01/1770183#M628397