topic Re: "Let's Verify It's You" is stuck in Get your taxes done using TurboTax

"Let's Verify It's You" is stuck

andrewmpugsley — Fri, 12 Mar 2021 16:51:37 GMT

I am trying to change my email address(somehow I accidentally had a typo in it) in order to finalize my tax return and file it. However, not matter how many times I try, it keeps saying "Let's Verify It's You" and it prompts me to enter a text, get a phone call, or enter my password. No matter how many times I enter the text verification, enter my password, or even answer the phone call, when I click "continue" it just refreshes instantly back to "Let's Verify it's you" and tells me to immediately do it again.

Re: "Let's Verify It's You" is stuck

DaraLO — Tue, 16 Mar 2021 01:50:06 GMT

Are you trying to change your email address using these steps?: How do I change my TurboTax account email?

Re: "Let's Verify It's You" is stuck

cecilman2019 — Sun, 11 Apr 2021 03:26:37 GMT

When I sign-in to my account. Turbo tax wants to send my phone a code to enter to verify me. my phone is out of order. can you verify my account by sending the code to my email instead?

or use another phone number to send the code to?

Re: "Let's Verify It's You" is stuck

LenaH — Sun, 11 Apr 2021 18:12:29 GMT

Yes. Please see the instructions on the page Account Recovery Request for your TurboTax Account.

@cecilman2019