topic Cannot complete the checkout process! in Get your taxes done using TurboTax

Cannot complete the checkout process!

ConnieNY — Thu, 08 Apr 2021 21:53:03 GMT

A Turbo Tax expert completed my 2020 return. This afternoon during "Checkout", I was able to complete the "Filing Options", but I could go no further. When I clicked on "Continue", I saw the spinner indicating Turbo Tax was doing something and then just a blank screen. I'm stuck.

This feels like a technical issue with Turbo Tax. Can someone please help??

Re: Cannot complete the checkout process!

TiffanyL — Fri, 09 Apr 2021 17:37:31 GMT

You may encounter a screen that's blank or has missing buttons and images. To walk you through how to resolve the issue, please see the FAQ link provided below for assistance:

Troubleshoot blank screens, missing buttons, or missing images

Re: Cannot complete the checkout process!

ConnieNY — Fri, 09 Apr 2021 18:13:16 GMT

Hi TiffanyL,

Thank you for your response. The problem was fixed this morning. My Tax Expert changed some information in my return and Turbo Tax couldn't complete the Checkout process. The correction was made to my return and my tax returns were efiled this afternoon.

I apologize for not updating the forum sooner. I'll remember to do that in the future.

ConnieNY