topic Re: Charged for State Filing in Get your taxes done using TurboTax

Charged for State Filing

JKL1223 — Sun, 28 Mar 2021 22:07:13 GMT

I was billed to transmit my state tax return e-filing. However, due to a state filing regulation which requires me to mail in my tax return instead. How can I receive refund for the $25 charge?

Re: Charged for State Filing

xmasbaby0 — Mon, 29 Mar 2021 13:13:48 GMT

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

Re: Charged for State Filing

lindalew88 — Tue, 06 Apr 2021 01:56:01 GMT

I had the same issue today, called them, they say no refund even though it was rejected by state. I will call my credit card company to dispute, hopefully they can help me.