topic 5071C letter in Get your taxes done using TurboTax

5071C letter

msartain1 — Wed, 31 Mar 2021 23:16:22 GMT

I received a 5071C letter on March 29, 2021. I've tried several times to login to the identity site verify that I'm me, but cannot get through. Phone calls result in hangups. however, Where's My Refund just tells me that they are still processing my return. a phone call tells the same thing. What should I do? The letter says i have 30 days to respond.

Re: 5071C letter

AmyC — Wed, 31 Mar 2021 23:26:19 GMT

You have to keep trying. Once you get someone on the phone, it is less than 10 minutes. It is a quick process but your return will sit in processing, waiting on you. Keep trying online and by phone. This will be all you do in your spare time until you get through. Because it is a quick process, there are lots of opportunities to get lucky and get in. There are many people like you, trying. Good luck, I hope you get through soon! Once you get through, your return can move over to the next department - banking to process your refund or payment due.

Re: 5071C letter

Jaysjanitor — Tue, 13 Jul 2021 11:34:35 GMT

How do I get this done when numbers don't work and you can't get it done online also

Re: 5071C letter

Jaysjanitor — Tue, 13 Jul 2021 11:37:05 GMT

What is the phone number you used?

Re: 5071C letter

xmasbaby0 — Tue, 13 Jul 2021 13:21:27 GMT

@Jaysjanitor Read your letter--and use the phone number in the letter.

I HAVE TO VERIFY MY IDENTITY

https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-the-irs/L55RhaS2B

https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients