topic Can I recieve a copy of my previous chat log with Denisha? in Get your taxes done using TurboTax

Can I recieve a copy of my previous chat log with Denisha?

scrobble — Thu, 01 Apr 2021 18:17:31 GMT

Re: Can I recieve a copy of my previous chat log with Denisha?

DaveF1006 — Thu, 01 Apr 2021 18:58:03 GMT

No. There isn't any way to retrieve a chat log from a prior conversation with an agent.

Re: Can I recieve a copy of my previous chat log with Denisha?

scrobble — Thu, 01 Apr 2021 19:05:02 GMT

In other words, when you are disconnected by an agent you have no ability to receive the chat log. Fantastic. Had somebody lie apparently about being a supervisor. Just got off the phone with D Andra. Whatever. This has been a complete waste of 240$ on top of 4 hours of my time today. You have given me the best response which is hysterical.

Re: Can I recieve a copy of my previous chat log with Denisha?

Magwads — Mon, 23 Jan 2023 14:15:00 GMT

I couldn’t find anything on how to print my chat either. I copied and pasted into Word. I was in the middle of a problem last night and “Click” the phone disconnected. Then my agent left the chat. No return call and not sure the problem is fixed. The so called expert should have called me back.

Re: Can I recieve a copy of my previous chat log with Denisha?

HeatherPLO — Mon, 23 Jan 2023 16:57:49 GMT

At this time, you will need to copy and paste data from your chat if you wish to retain this information or print it. To request a callback within your TurboTax Live services, please see this Help Article for further instructions.

@Magwads