topic Old computer was broken and replaced a new one. in Get your taxes done using TurboTax

Old computer was broken and replaced a new one.

mmeregil1772 — Thu, 01 Apr 2021 04:06:22 GMT

I followed the instructions to reinstall the software 2019 & 2020 to the new computer. Both versions were installed but were not accessible. The screen showed " Activation" Screen is blank.

Re: Old computer was broken and replaced a new one.

SteamTrain — Thu, 01 Apr 2021 21:14:37 GMT

Read the solutions in the following conversation:

Blank activation screen (intuit.com)

Re: Old computer was broken and replaced a new one.

Droneman1 — Sat, 19 Feb 2022 23:32:19 GMT

My old computer was destroyed and is not available

Re: Old computer was broken and replaced a new one.

MichelleLO — Sat, 19 Feb 2022 23:42:15 GMT

You are commenting on an older thread. Do you have a specific question we can assist you with?

@Droneman1

Re: Old computer was broken and replaced a new one.

Droneman1 — Sat, 19 Feb 2022 23:56:11 GMT

I would like help filing my return

Re: Old computer was broken and replaced a new one.

Katina S — Sun, 20 Feb 2022 00:07:58 GMT

When you say you need help filing your return, are you requesting help with the e-file process or you do need help preparing your return to be filed? The more information you supply here helps us provide the best support for your issue.

@Droneman1

Re: Old computer was broken and replaced a new one.

VolvoGirl — Sun, 20 Feb 2022 00:10:19 GMT

@Droneman1 Do you want to use the Online version or install the Desktop program? Have you started your return yet? Where are you stuck?