topic I purchased TurboTax Advantage but I can't access it. in Get your taxes done using TurboTax

I purchased TurboTax Advantage but I can't access it.

lapierrehomes — Wed, 31 Mar 2021 00:52:22 GMT

Re: I purchased TurboTax Advantage but I can't access it.

AkinaLO — Wed, 31 Mar 2021 17:33:14 GMT

Here's the link to sign in to your TurboTax Advantage account.

How do I update or confirm the info in my TurboTax Advantage account?

If you continue to have issues accessing it, please verify your subscription.

Do I have a TurboTax Advantage subscription?

Re: I purchased TurboTax Advantage but I can't access it.

lapierrehomes — Wed, 31 Mar 2021 20:25:33 GMT

I try to sign into my account and it takes me back to the sign in screen each time. I still can't access my account.

Re: I purchased TurboTax Advantage but I can't access it.

MichelleLO — Thu, 01 Apr 2021 17:21:37 GMT

Try to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser such as Safari or Firefox if you're currently using Chrome and vice versa.
If you continue to have issues with it looping back to the sign-on screen, please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

Re: I purchased TurboTax Advantage but I can't access it.

lapierrehomes — Mon, 03 May 2021 19:01:35 GMT

can you send the link again so I can download what I purchased. I need to file my 2019 taxes and I assume I need this to do so.

Re: I purchased TurboTax Advantage but I can't access it.

Cynthiad66 — Fri, 07 May 2021 19:41:54 GMT

Sorry, in this forum I cannot send out anything. You will need to contact Customer Service.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5:00 AM to 9:00 PM PT.

To get help, select your product below.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

Related Information:

Re: I purchased TurboTax Advantage but I can't access it.

fignew53 — Mon, 17 May 2021 21:58:23 GMT

I have an email that my purchase is being processed but can't find where I actually received my order