topic What about a found bug in TurboTax which I cannot even report!!!! in Get your taxes done using TurboTax

What about a found bug in TurboTax which I cannot even report!!!!

suleymanov_e — Mon, 29 Mar 2021 20:27:33 GMT

What about a found bug in TurboTax which I cannot even report!!!!

Re: What about a found bug in TurboTax which I cannot even report!!!!

DoninGA — Mon, 29 Mar 2021 20:28:26 GMT

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: What about a found bug in TurboTax which I cannot even report!!!!

suleymanov_e — Mon, 29 Mar 2021 20:34:51 GMT

Unfortunately, the contact site is a dead end. Using Facebook and Twitter for support sounds ridiculous to me. Sorry, this would be the worst customer service or user experience if no other way to talk to a real person. Several years ago I did not have this problem and got an excellent customer support but today - nightmare.

Re: What about a found bug in TurboTax which I cannot even report!!!!

DoninGA — Mon, 29 Mar 2021 20:46:03 GMT

@suleymanov_e wrote:

Unfortunately, the contact site is a dead end. Using Facebook and Twitter for support sounds ridiculous to me. Sorry, this would be the worst customer service or user experience if no other way to talk to a real person. Several years ago I did not have this problem and got an excellent customer support but today - nightmare.

What do you mean "dead"?

This is what I see when I use the contact website -

Re: What about a found bug in TurboTax which I cannot even report!!!!

suleymanov_e — Mon, 29 Mar 2021 21:56:04 GMT

My bad, the content was blocked by my add blocker. Now it makes sense. Thanks a lot!

Re: What about a found bug in TurboTax which I cannot even report!!!!

suleymanov_e — Mon, 29 Mar 2021 22:09:28 GMT

Not so fast actually, this is what I always have been seeing: Community page with no case number:

Re: What about a found bug in TurboTax which I cannot even report!!!!

suleymanov_e — Mon, 29 Mar 2021 22:17:40 GMT

Do you have some kind of special service subscription? I am only using Deluxe product purchased online from Amazon.

Re: What about a found bug in TurboTax which I cannot even report!!!!

DoninGA — Mon, 29 Mar 2021 22:23:47 GMT

@suleymanov_e That is the page that will access this forum. It is not the TurboTax support page.

The support page is accessed directly using this website - https://support.turbotax.intuit.com/contact/

Unless you have something cached on your web browser the first screen you should see when clicking on the support link is this -