topic TT hangs up when doing income section in Get your taxes done using TurboTax

TT hangs up when doing income section

scroogester — Sun, 28 Mar 2021 06:43:42 GMT

TT hangs up (with little circle spinning) while doing the Income Section. Does not occur when I do the Deductions Section. Get a message "Turbotax is not responding"

Re: TT hangs up when doing income section

mesquitebean — Sun, 28 Mar 2021 07:06:14 GMT

@ scroogester wrote:
TT hangs up when doing income section
TT hangs up (with little circle spinning) while doing the Income Section. Does not occur when I do the Deductions Section. Get a message "Turbotax is not responding"

We don't know what product you are using.

Are you using Online TurboTax or desktop software?

What screen exactly is hanging? What did you click on that then takes you where it is unresponsive?

The following answer has some suggestions for Online TurboTax (web version) :

If you are using Online TurboTax, have you tested it in a different browser to see if it happens?

Or you can log out of TurboTax. Empty your browser Internet cache. Close and reopen your browser.

This time try a private window (private browsing, aka incognito mode.)

Log into TurboTax and see if you still hit a roadblock.

Re: TT hangs up when doing income section

scroogester — Sun, 28 Mar 2021 18:40:36 GMT

Am using the cd desktop version.

TT hangs up at "Stocks, Mutual Funds, Bonds,Other" when I click the Update button.

I do have hundreds of broker entries. Is there a limit on the number of entries, although I have been doing this for years with no problems

Re: TT hangs up when doing income section

mesquitebean — Sun, 28 Mar 2021 23:05:26 GMT

@ scroogester wrote:
Am using the cd desktop version.
TT hangs up at "Stocks, Mutual Funds, Bonds,Other" when I click the Update button.
I do have hundreds of broker entries. Is there a limit on the number of entries, although I have been doing this for years with no problems

First, make sure your software is up to date. Have you done the "Check for updates" recently?

Are you using the Mac version or the Windows version? If you are using the Mac version, I'll ask someone using a Mac to assist you and see if they can comment on your situation and whether there is anything specific to the Mac version that might be affecting you.

Desktop TurboTax is supposed to handle about 2,000 transactions per brokerage, but performance does slow down as the number of transactions approaches that. You may have to let it keep spinning for a long time. Oh, I just remembered your TurboTax timed out with a message "TurboTax is not responding."

If you need to talk to TurboTax Support for help with your issue, here's how you can reach them:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

Some people with a large number of transactions instead use a summary method where they enter summary totals for each sales category. Then those filers send Form 8453 along with a copy of their transaction details statement within 3 days after their efiled return has been accepted. If I was choosing that method, I would mail it with some method that has tracking, such as certified or priority mail, etc. and retain proof of timely mailing in my records.

TurboTax allows one to select this summary method, but whether you need to do that or not, I don't know. I'm only a fellow user, but TurboTax Support can help you make that decision, or perhaps they can suggest something else you can do to alleviate the issue you're having.

Also, keep watching this thread in case someone else comments here.

Re: TT hangs up when doing income section

elroy333 — Sun, 16 May 2021 04:18:23 GMT

I'm having the same issue. I deleted the imported transactions and still the program hangs after clicking [Stocks, Mutual Funds, Bonds, Other].. Please help!

I've seen people say to clear the browser cache but that has nothing to do with it as I'm using a desktop version of TT Premier. And yes, I've cleared the cache and cookies to no avail.

Re: TT hangs up when doing income section

mesquitebean — Sun, 16 May 2021 22:45:06 GMT

@elroy333 wrote:
I'm having the same issue. I deleted the imported transactions and still the program hangs after clicking [Stocks, Mutual Funds, Bonds, Other].. Please help!

I've seen people say to clear the browser cache but that has nothing to do with it as I'm using a desktop version of TT Premier. And yes, I've cleared the cache and cookies to no avail.

Are you using the Windows version or the Mac version? If you're using a Mac, I'll ask someone familiar with the Mac version to look at your question.

If you don't get help in this user community forum, here's how to reach TurboTax Support:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact