topic Billing Issue - Unable to use service, need to request a refund. in Get your taxes done using TurboTax

Billing Issue - Unable to use service, need to request a refund.

audbla — Sat, 27 Mar 2021 22:05:07 GMT

Only after charging my credit card did Turbo Tax make it aware that I am unable to e-file due to a glitch in their system. Every attempt at solving the glitch (TC-40w Payer id is incorrect) gets nowhere (updated W-2, deleted and re-entered W-2, attempted to delete form, now since I've paid I cannot clear and start over).

I simply need a refund, as I will file through another company. No contact for support found anywhere including this popular link: https://support.turbotax.intuit.com/contact/

How can I contact support?

Re: Billing Issue - Unable to use service, need to request a refund.

LindseyLO — Sun, 28 Mar 2021 21:54:46 GMT

Help with requesting a refund has been provided by clicking here.

Also: TurboTax Customer Support

Re: Billing Issue - Unable to use service, need to request a refund.

Bahardy69 — Thu, 27 May 2021 01:15:12 GMT

I didn’t get the tax credit for my son and the IRS sent me the form so I don’t owe turbo tax for the mistake

Re: Billing Issue - Unable to use service, need to request a refund.

Critter-3 — Thu, 27 May 2021 01:30:58 GMT

First what audit form did the IRS send you ?

I RECEIVED A LETTER FROM THE IRS/STATE

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

I GOT A LETTER FROM THE IRS

(what the letters from the IRS mean)

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

AUDIT SUPPORT

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

What is your "Maximum Refund (or Tax Savings) Guarantee or Your Money Back" all about?

Simply put, our Maximum Refund (or Tax Savings) Guarantee says that if you get a bigger tax refund (or owe less taxes) through another tax preparation method, we'll refund the purchase price you paid for TurboTax.

As with any guarantee, there are stipulations — for example, you have to notify us within 60 days of filing your return in TurboTax, and your return must be identical to the return prepared using the other tax-prep method.

You can read the fine print at the Intuit Software End User License Agreement. Type "maximum refund" in the Find feature in your browser (usually listed under Edit) to go to it quickly.

topic Billing Issue - Unable to use service, need to request a refund. in Get your taxes done using TurboTax

Billing Issue - Unable to use service, need to request a refund.

Re: Billing Issue - Unable to use service, need to request a refund.

Re: Billing Issue - Unable to use service, need to request a refund.

Re: Billing Issue - Unable to use service, need to request a refund.

What is your "Maximum Refund (or Tax Savings) Guarantee or Your Money Back" all about?

Related Information: