Why can't I talk to anyone on the phone? Turbo Tax Help desk is USELESS!!!! Can't E-file keeps getting rejected.

wblainpjr — Fri, 26 Mar 2021 22:34:32 GMT

Re: Why can't I talk to anyone on the phone? Turbo Tax Help desk is USELESS!!!! Can't E-file keeps getting rejected.

xmasbaby0 — Fri, 26 Mar 2021 22:35:06 GMT

You received an email that we cannot see that tells you why your tax return was rejected.

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?

If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

Re: Why can't I talk to anyone on the phone? Turbo Tax Help desk is USELESS!!!! Can't E-file keeps getting rejected.

wblainpjr — Fri, 26 Mar 2021 23:05:14 GMT

Zero helped. E-file went through. Thanks xmasbaby0

topic Why can't I talk to anyone on the phone? Turbo Tax Help desk is USELESS!!!! Can't E-file keeps getting rejected. in Get your taxes done using TurboTax

Why can't I talk to anyone on the phone? Turbo Tax Help desk is USELESS!!!! Can't E-file keeps getting rejected.

Re: Why can't I talk to anyone on the phone? Turbo Tax Help desk is USELESS!!!! Can't E-file keeps getting rejected.

Re: Why can't I talk to anyone on the phone? Turbo Tax Help desk is USELESS!!!! Can't E-file keeps getting rejected.