RESOLVED: Error message when reinstalling CD product on second computer from download location

San Diego — Sat, 13 Feb 2021 20:45:57 GMT

This was accidentally posted twice. See other post:

@https://ttlc.intuit.com/community/taxes/discussion/re-cannot-reinstall-download-cd-product-on-second-computer/01/178941

Hello, I bought a TurboTax Deluxe CD 2020 version on Amazon and installed the CD product on my Windows desktop computer via a CD drive using the license code on the CD jacket. At the time, it did NOT ask me to create an account nor ask me to sign in to my existing account.

Now, I'm trying to download the software to my laptop (which doesn't have a CD drive) -- via the InstallTurboTax website. When I input my license code, it gives an error message: "This license code has already been associated with an account. Please check that account and look for it in Downloads."

This license code, however, doesn't show up in my account, likely because I wasn't asked to sign in to my account when installing the CD on my desktop.

I've googled extensively online and searched this forum but there are no viable solutions. TT only points to the process I've already tried out above without success -- it generates the same error message about license code associated with another account.

I tried to put in a help desk ticket on the TurboTax website, but it allows only 2-3 lines -- so wasn't able to explain my situation -- BAD user experience all round by TurboTax!

Maybe I shouldn't have installed the CD on my desktop via the CD drive, which didn't give a prompt to sign into my account.

How can I remedy this situation, short of uninstalling from my desktop? Not sure if that would help.

Any advice is deeply appreciated. Thanks, in advance!! Happy and healthy new year!

Re: RESOLVED: Error message when reinstalling CD product on second computer from download location

mratti21 — Thu, 25 Mar 2021 19:37:17 GMT

I have same problem. What do I do

Re: RESOLVED: Error message when reinstalling CD product on second computer from download location

JeanneLO — Thu, 25 Mar 2021 19:49:31 GMT

Please follow the instructions in this TurboTax FAQ to contact customer support for assistance: What is the TurboTax phone number?

@mratti21

Re: RESOLVED: Error message when reinstalling CD product on second computer from download location

mratti21 — Mon, 29 Mar 2021 00:37:40 GMT

I have same problem and very frustrated.

Re: RESOLVED: Error message when reinstalling CD product on second computer from download location

LindseyLO — Mon, 29 Mar 2021 01:00:30 GMT

Please contact TurboTax customer support. Please click here for assistance with doing so.

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RESOLVED: Error message when reinstalling CD product on second computer from download location

Re: RESOLVED: Error message when reinstalling CD product on second computer from download location

Re: RESOLVED: Error message when reinstalling CD product on second computer from download location

Re: RESOLVED: Error message when reinstalling CD product on second computer from download location

Re: RESOLVED: Error message when reinstalling CD product on second computer from download location