topic TT says my return was "accepted". But I have never received an acceptance email. When I try to call the support line at TT I am unable to actually talk to someone,. in Get your taxes done using TurboTax

TT says my return was "accepted". But I have never received an acceptance email. When I try to call the support line at TT I am unable to actually talk to someone,.

jordanjessescott — Thu, 25 Mar 2021 18:50:25 GMT

TT says my return was accepted on 2/21 yet I still have no acceptance email. Can't get past the voice response system when I call TurboTax support. How can I actually speak with someone real?

Re: TT says my return was "accepted". But I have never received an acceptance email. When I try t...

TerukoL — Thu, 25 Mar 2021 20:28:29 GMT

If you e-filed, make sure the return was e-filed successfully and accepted:

Re-check your e-file status

Make sure to enter the federal refund amount without the state refund, less any TurboTax fees if you chose to pay any fees out of the refund.
If you are married filing jointly try using the Social Security Number for the name that appears first on the return.

If you have already tried the above on the IRS WMR website, you can check the status of your refund by calling the IRS Refund Hotline at 800-829-1954.

Please check Why is there no record of my return at Where's My Refund (WMR)? to learn more.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. We're open daily from 5 AM to 9 PM PT.

Please click here to for What is the TurboTax phone number

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Re: TT says my return was "accepted". But I have never received an acceptance email. When I try t...

jordanjessescott — Thu, 25 Mar 2021 22:22:21 GMT

Thanks for trying but these options are not resolving my question.

1) I have done the "e-file status" check and it shows that my return was accepted on Feb 21st. The problem is that I have never received an email from the IRS confirming acceptance nor do they even show receipt of my return.

2) The WMR link and the phone number contained within all lead to the same dead end - we can't find your return.

3) The link for a customer service phone number leads me to [phone number removed]. That leads to a voice response system which will not let me talk to a real person. The computer either tells me it can't understand my request or it parrots back thinks like the e-file status which I already know.

I'm looking for an answer as to why I have not received an email confirmation that my return was accepted when you show it as having been accepted on Feb 21st. I'd really like to know how I can get a hold of a real person not a poorly programmed Voice Response System.

Re: TT says my return was "accepted". But I have never received an acceptance email. When I try t...

NashayLO — Tue, 30 Mar 2021 17:33:09 GMT

The IRS does not send you an email, that your return has been accepted. TurboTax will send you an email, but only if you entered your email in the section, to indicate you want an email. If you would like another email or for us to check to see why you didn't receive an email, please contact us, Customer support phone number - TurboTax

Once the IRS accepts your return, they do not share further information with TurboTax. You would need to contact the IRS, for further assistance, How do I contact the Internal Revenue Service (IRS...

Please see this TurboTax FAQ for more information, What if my IRS refund is taking longer than 21 day...

I also recommend checking out their Refund FAQ