topic Re: Unable to complete. in Get your taxes done using TurboTax

Unable to complete.

e-sallam-79- — Thu, 16 Jul 2020 02:39:32 GMT

Unable to complete at present.

Re: Unable to complete.

GiseleD — Thu, 16 Jul 2020 19:17:02 GMT

Do you have a specific question we can help with? Please provide details so we may better assist.

Re: Unable to complete.

wsusanp — Thu, 22 Oct 2020 20:44:50 GMT

I ordered and paid for turbotax desktop because the contact person from turbotax said It would let us do certain things that turbotax online was not doing. As it turned out I found it too complicated and with the deadline upon me I finished the return using the online version. The contact from turbotax said she would send me a link to get a refund but i never got it.

What do I do now?

Re: Unable to complete.

xmasbaby0 — Thu, 22 Oct 2020 22:47:20 GMT

Only customer support can resolve a billing issue. Use the word "billing" in your request for help--not "refund."

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

Re: Unable to complete.

alolivere — Sun, 01 Nov 2020 00:08:36 GMT

How can I file 2020 taxes if my 2019 paper return is not yet processed by Irs ? I have a refund carryover to 2020.

Re: Unable to complete.

xmasbaby0 — Sun, 01 Nov 2020 00:18:23 GMT

@alolivere

No one will be filing a 2020 tax return until 2021. The 2020 software is not yet available.

Did you file your 2019 tax return?

There are a lot of delays for 2019 federal refunds. Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

The IRS has just started to work through millions of mailed returns that have been piling up in trailers during the pandemic. All you can do is watch the IRS refund site to see when your return makes it to the surface and goes into processing. Sorry.

Per the IRS website IRS Operations During COVID-19: Mission-critical functions continue:

IRS operational status and alternatives

Processing Delays for Paper Tax Returns: Taxpayers should file electronically through their tax preparer, tax software provider, or IRS Free File.

We’re experiencing delays in processing paper tax returns due to limited staffing. If you already filed a paper return, we will process it in the order we received it.

Do not file a second tax return or contact the IRS about the status of your return.

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account. TurboTax will not know that you put your tax return in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or e-filed) returns.

When the IRS finally opens its mail and begins to process mailed returns you can check the status on the IRS site. https://www.irs.gov/refunds

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Or......

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds

Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.

If your e-file was accepted:

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. Many refunds are taking longer during the pandemic.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Re: Unable to complete.

Critter-3 — Sun, 01 Nov 2020 00:35:28 GMT

@alolivere wrote:
How can I file 2020 taxes if my 2019 paper return is not yet processed by Irs ? I have a refund carryover to 2020.

When you are ready to file the 2020 return next year you just file it even if the 2019 return has not been processed. It could slow up the processing of the 2020 return but it will not stop you from filing it.

Re: Unable to complete.

GS1398 — Sat, 28 Nov 2020 23:05:46 GMT

Why does I say I cannot file because my identification doesn't match what the cra has on file? Cause I put it in exactly the same on all 4 years and only this one said this.

Re: Unable to complete.

DoninGA — Sat, 28 Nov 2020 23:08:27 GMT

@GS1398 wrote:

Why does I say I cannot file because my identification doesn't match what the cra has on file? Cause I put it in exactly the same on all 4 years and only this one said this.

This is the TurboTax US user community website.
Go to this TurboTax Canada website for assistance with a Canadian tax return or the TurboTax Canada editions - https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca

Re: Unable to complete.

gerriejim — Tue, 05 Jan 2021 20:21:13 GMT

why can I not sig in to my account. I do not seem to remember my ID or password. HELP

Re: Unable to complete.

gerriejim — Tue, 05 Jan 2021 20:23:51 GMT

HELP HELP HELP

Re: Unable to complete.

gerriejim — Tue, 05 Jan 2021 20:25:39 GMT

how can I talk with someone or chat on line??????

Re: Unable to complete.

Critter-3 — Tue, 05 Jan 2021 20:45:25 GMT

You have to sign onto the same online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

Re: Unable to complete.

Critter-3 — Tue, 05 Jan 2021 20:47:43 GMT

Option 3 has 4 other options ...

Re: Unable to complete.

MMFDJF — Sat, 16 Jan 2021 14:49:20 GMT

Can you use your child support income to file taxes?? The reason I ask is in 2019-2020 I had to stop working due to surgeries and recovery. I received the 1st check into my account but now it's saying they don't have enough info or I'm not able to receive it I will have to file it on my taxes. So I have no taxes to file to receive the 2nd check. So I didn't know if I could claim child support. Thanks

Re: Unable to complete.

DoninGA — Sat, 16 Jan 2021 14:54:00 GMT

@MMFDJF wrote:

Can you use your child support income to file taxes?? The reason I ask is in 2019-2020 I had to stop working due to surgeries and recovery. I received the 1st check into my account but now it's saying they don't have enough info or I'm not able to receive it I will have to file it on my taxes. So I have no taxes to file to receive the 2nd check. So I didn't know if I could claim child support. Thanks

Child support payments are not entered on a tax return.

You can file a tax return with no income and answer the stimulus questions so that you can receive any funds for which you are eligible to receive as a tax credit/tax refund on the 2020 federal tax return.

To e-file the tax return with no taxable income entered add $1 of interest income.

Enter interest income in the Search box locate in the upper right of the program screen. Click on Jump to interest income

Re: Unable to complete.

Critter-3 — Sat, 16 Jan 2021 15:15:52 GMT

This year, if a non filer or someone without income files just to get the missing stimulus payment then the $1 bank interest trick will not be needed to force efiling because the refund of the credit will trigger it automatically.

Re: Unable to complete.

jhn — Tue, 26 Jan 2021 18:23:34 GMT

hello, i was at the end when it was to send verification code to email, and found that a letter in email address was missing cant seem to understand how to take the steps to get this corrected, please help me

Re: Unable to complete.

LindseyLO — Wed, 27 Jan 2021 02:52:16 GMT

You will need to contact TurboTax Support to have someone review your account and update this for you.

Contact TurboTax Support

Re: Unable to complete.

althx42 — Sun, 07 Feb 2021 17:56:55 GMT

unable to log in, i used turbo tax before but wwith a diferent email address