topic Re: E File rejection in Get your taxes done using TurboTax

E File rejection

jdencau — Thu, 18 Mar 2021 20:37:30 GMT

Efile has been rejected 2 time for the same reason. Reject cause "ind-031-04 AGI or pin does not match IRS records. 2019 AGI from 2019 tax is correct and will not allow a change. Pin was auto entered and verified from last year (2017) a refund was direct deposited.

How can this be handled?

Re: E File rejection

CarissaM — Sun, 21 Mar 2021 01:41:07 GMT

Please follow the instructions here to correct your return if it has been rejected.

If you need additional assistance, please click here to contact customer support.

Re: E File rejection

fanfare — Sun, 21 Mar 2021 04:20:42 GMT

the self-select PIN must be a PIN specified during e-File of 2019 tax return, and the AGI box must be empty.