topic Using MacOS 10.15.7 Extracting update stops at approximately 95%. Cannot cancel. Attempted update multiple times. How do I load update or skip update? in Get your taxes done using TurboTax

Using MacOS 10.15.7 Extracting update stops at approximately 95%. Cannot cancel. Attempted update multiple times. How do I load update or skip update?

krogmantax — Sat, 20 Mar 2021 19:01:35 GMT

Re: Using MacOS 10.15.7 Extracting update stops at approximately 95%. Cannot cancel. Attempted up...

npierson7 — Sat, 20 Mar 2021 19:23:27 GMT

Most likely it is updating the unemployment exclusion. You can skip it for now and update it before you file your return if you received unemployment compensation in 2020.

Re: Using MacOS 10.15.7 Extracting update stops at approximately 95%. Cannot cancel. Attempted up...

ejbrosius — Sat, 27 Mar 2021 20:40:13 GMT

Having the same problem, updating stuck extracting at 95%. How can I skip the update? There's no skip option I can see.

MacBookPro: MacOS Mojave 10.14.6

Re: Using MacOS 10.15.7 Extracting update stops at approximately 95%. Cannot cancel. Attempted up...

krogmantax — Sat, 27 Mar 2021 21:34:12 GMT

After I tried unsuccessfully to bypass the update, the extraction completed many minutes later while I was trying to find the turbotax support phone number.

Re: Using MacOS 10.15.7 Extracting update stops at approximately 95%. Cannot cancel. Attempted up...

macuser_22 — Sat, 27 Mar 2021 21:40:15 GMT

@ejbrosius wrote:

Having the same problem, updating stuck extracting at 95%. How can I skip the update? There's no skip option I can see.

MacBookPro: MacOS Mojave 10.14.6

Just wait - maybe a half hour or so.

Re: Using MacOS 10.15.7 Extracting update stops at approximately 95%. Cannot cancel. Attempted up...

LindseyLO — Sun, 28 Mar 2021 18:02:18 GMT

Have you tried clearing your cache before updating? This may help. Help with doing so has been provided by clicking here.

Re: Using MacOS 10.15.7 Extracting update stops at approximately 95%. Cannot cancel. Attempted up...

ejbrosius — Sun, 28 Mar 2021 18:06:00 GMT

Thanks. I did end up waiting about an hour, then it seemed to finish extracting. So I'm all set. Thanks

Re: Using MacOS 10.15.7 Extracting update stops at approximately 95%. Cannot cancel. Attempted up...

davehtx — Fri, 07 Apr 2023 19:54:02 GMT

Hey Intuit, how is it acceptable to take an hour to extract an update that we cannot opt out of?

Re: Using MacOS 10.15.7 Extracting update stops at approximately 95%. Cannot cancel. Attempted up...

linlin64 — Thu, 11 Jan 2024 16:11:02 GMT

Completely agree. This is a bug that needs fixing.