topic Re: My return is continually freezing on check this entry when attempting to submit. I used robin... in Get your taxes done using TurboTax

My return is continually freezing on check this entry when attempting to submit. I used robinhood to upload the forms so idk why I would have to check anything

blargface — Wed, 26 Feb 2020 19:44:33 GMT

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

CatinaT1 — Wed, 26 Feb 2020 20:08:36 GMT

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To clear your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

blargface — Wed, 26 Feb 2020 20:19:14 GMT

That's not it at all. I work IT for reference. It's happening on multiple devices and browsers.

It freezes here.

"Check This Entry

form 1099-b worksheet (robinhood securities LLC) cost/basis not reported applies only to a transaction reported on 1099-b, Do not enter for 47010C409 Jaguar health inc common st ock 0" then there is absolutely nothing to do but hit continue, which then brings me back to the same page.

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

Djones961 — Fri, 28 Feb 2020 01:04:26 GMT

Figure it out? Mines doing same thing.

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

KathrynG3 — Fri, 28 Feb 2020 20:07:19 GMT

If you have any cryptocurrency, it should reported in a different section.

If this is the case, I suggest deleting the Robinhood import and splitting out any portion that is cryptocurrency.

If you had cryptocurrency, click to read more in this short video and article about entering cryptocurrency details.

Jaguar Health, Inc. did announce a 1 for 70 reverse stock split mid-year for 2019 which may better be reported yourself rather than the import.

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

Djones961 — Sat, 29 Feb 2020 03:24:53 GMT

To anyone experiencing this problem, the only solution is to go back to where you import from Robinhood, delete the import and click I'll enter it myself. Then choose "summarize" and fill in the blanks, make sure the capital loss/gains matches the 1099-B, if it doesn't you may have to see if the wash sale was added or subtracted. And then you will have to download the PDF of the 1099-B and add it in when it asks.

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

zachary44 — Fri, 13 Mar 2020 02:29:47 GMT

Same problem

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

CassLO — Fri, 13 Mar 2020 16:25:15 GMT

@zachary44 Please see this link, another customer posted a solution to this issue with Robinhood Tax documents.

Re: My return is continually freezing on check this entry when attempting to submit. I used robinhood to upload the forms so idk why I would have to check anything

Kyez — Thu, 16 Jul 2020 03:50:21 GMT

It's happening to me, too. They just want to prevent us from filing and force us to pay more. What should be simple ia instead something that is impossible. Good job turbotax! You have successfully screwed over the lives of millions of people!

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

taekyunkim — Wed, 17 Feb 2021 08:24:36 GMT

Related to 2020 returns.

This is the route I went with and uploaded the consolidated 1099 pdfs as referenced documents.

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

TerukoL — Wed, 17 Feb 2021 17:17:15 GMT

@taekyunkim You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.

Please click the following links to learn more:

Using Windows Update to keep your system up-to-date

How to update Mac OS X

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

joshblount3 — Wed, 24 Feb 2021 17:05:41 GMT

I tried this on multiple browsers and multiple computers. I was able to finally get it to load by clicking wait over and over. Then it just cycled back through. I input the data multiple times before I gave up.

Re: My return is continually freezing on check this entry when attempting to submit. I used robin...

jmoney007 — Wed, 24 Feb 2021 20:06:40 GMT

Yep. Been trying all day, tried everything & the representatives could care less when you talk to them on the phone. They just repeat the same thing over & over. Also said they would work to resolve it and give me a call back. Havent heard from them in a week. Awesome.

Re: My return is continually freezing on check this entry when attempting to submit. I used robinhood to upload the forms so idk why I would have to check anything

JJW44 — Wed, 24 Feb 2021 20:34:48 GMT

This is happening with ETrade also. I have 745 sales. Am I supposed to manually enter all of them??? I have cleared cookies, etc... I have deleted and uploaded twice. Is Turbotax going to help here? I have been filing with them for several years and never ran into any issues. So frustrated after 4 days of hoping for a fix.

Re: My return is continually freezing on check this entry when attempting to submit. I used robinhood to upload the forms so idk why I would have to check anything

r_1 — Thu, 25 Feb 2021 23:21:22 GMT

Same problem with TD Ameritrade imported 1099-B. TT keeps freezing browser and loading an illegible (clearly Intuit does zero QA - for years the "tax forms" to "review" and "correct" have been illegible in any browser, on any OS) 1099-B and asking to enter holding period (which it already has) and purchase date (which it also already has) for one security. Keeps cycling endlessly in a loop. It also keeps screwing up the return and keeps constantly increasing the tax due each time the same info is entered and re-entered yet again and again.

Truly shameful how Intuit would release such totally untested product out. Hey Intuit, hire at least one QA person to test before release!

Intuit: when will you fix the 1099-B imported data, that is proper and complete, but you keep blocking returns from filing, and keep constantly increasing tax due upon each "correction" re-entry of the same data on the "Check this entry" page?

BTW, I did go and change it from "Various" purchase date to the last purchase date (no matter what, it's still under 1 year) in the 1099-B section of TT proper. But still, even with the date entered for that one security (there is only one transaction), it still keeps endlessly asking to re-enter it. The loop goes on forever. It also keeps falsely claiming (truly zero QA by Intuit, I don't think Intuit has ever anyone actually try to use TT before releasing it live) that Holding Period must be selected, as apparently Intuit hasn't bothered to program TT to determine it by itself, to know that it's Short term if it's under 1 year, and Long term if it's over 1 year. That, just like the purchase date, it keeps asking to re-enter for the same one transaction over and over and over and over again endlessly in a loop. Used various browsers, computers, mobile devices, etc. Problem is clearly Intuit server side, simply an early alpha product released live. Everyone who's paid for TT and is facing this should get a refund from Intuit to compensate for the time wasted.

Re: My return is continually freezing on check this entry when attempting to submit. I used robinhood to upload the forms so idk why I would have to check anything

bentaxes — Thu, 25 Feb 2021 23:18:46 GMT

Yes, can someone fix this? How is this not a top priority given that it has happened for a year?

Re: My return is continually freezing on check this entry when attempting to submit. I used robinhood to upload the forms so idk why I would have to check anything

r_1 — Fri, 26 Feb 2021 00:23:58 GMT

After doing more testing (Intuit owes me for doing their QA for them) I know what is causing this.

The problem is 1099-Bs (only 1099-Bs; 1099-DIVs, 1099-INTs, 1099-MISCs are fine) imported from TD AMERITRADE. Other brokerage 1099s are fine (at least the handful other brokerage ones I had; when TDA 1099-B was deleted, then I could proceed to file). However, TD Ameritrade imported ones have this problem. For each and every transaction. Regardless if it's sold at a profit or loss. Nothing to do with "wash sale" as an Intuit rep falsely claimed in another thread (that part is blank and has no figures; only if one tries to use the "review" page to enter the data that TT already has, then it makes the wash sale number 0.00).

Deleting and re-downloading TD Ameritrade 1099-B doesn't fix it either.

TD Ameritrade hasn't issued any new "Document ID" 1099s, so I don't think this problem is on their end. If it was, they would have replaced the earlier faulty 1099s with new "Document ID" ones over the last three weeks. They haven't.

Intuit: when do you plan to fix the TD Ameritrade imported 1099-Bs? Probably millions of your customers can't file due to this huge bug, and your obvious total lack of QA.

Note: it seems that E*Trade and robinhood 1099-Bs also may have the same problem, based on user reports here.. Most other brokerages are fine, though.

Re: My return is continually freezing on check this entry when attempting to submit. I used robinhood to upload the forms so idk why I would have to check anything

jbarss — Fri, 26 Feb 2021 16:42:31 GMT

Same problem. Turbo Tax needs to drop the nonsense about clearing cookies and cache. It doesnt work as many many people have tried and replied as much. This is such a rookie issue and the fact that its been happening for two years in a row is bush league.

Re: My return is continually freezing on check this entry when attempting to submit. I used robinhood to upload the forms so idk why I would have to check anything

r_1 — Sat, 27 Feb 2021 00:48:22 GMT

Since Intuit is obviously ignoring this major bug, workaround for everyone impacted by this:

1. Delete your affected 1099-B. (Leave the 1099-DIV, 1099-INT, 1099-MISC and other forms you downloaded. Those don't seem to be affected.)

2. Enter the summary data - the transaction total, ONLY. It's usually found on the first page of our 1099-B, with a title like "Summary of Process, Gains & Losses, Adjustments and Withholding." Otherwise use the total for the realized gain (or loss) section of your 1099. You will need to enter each sub-type (like short and long term) separately. In the TT 1099-B interview, you need to select that you have "many transactions", and then it'll prompt you just to enter the totals for each type - this workaround, vs. each transaction one-by-one - the part that is broken and doesn't work for several broker downloaded 1099-Bs.

That's it! Your tax will be still calculated correctly. But, the transaction details will not go in form 8949. Potential risk here is increased audit risk, by having provided the numbers without the breakdown in form 8949, but it seems that it can be filed without the transaction-level detail. That looks like the only workaround here around this, since Intuit is clearly not interested in releasing a working TurboTax product.

Re: My return is continually freezing on check this entry when attempting to submit. I used robinhood to upload the forms so idk why I would have to check anything

etb4u — Sat, 27 Feb 2021 03:01:29 GMT

It breaks with Webull imports too. This is the same sh*t that happened last year. I don't remember how it got fixed, eventually it worked. I just don't know how something that broke last year could break again. It's a shame other tax companies don't have imports.