topic My account in Get your taxes done using TurboTax

My account

Susan Jarrett — Tue, 08 Oct 2019 15:20:29 GMT

I need to call you

Re: My account

xmasbaby0 — Tue, 08 Oct 2019 15:22:41 GMT

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time 7 days per week through October 25, 2019.

Re: My account

Susan Jarrett — Tue, 08 Oct 2019 15:26:00 GMT

I was contacted that my usual credit card was going to close on a date. I came on and put in the correct close date on my account. I haven't seen a charge yet. Is my box form coming?

Re: My account

xmasbaby0 — Tue, 08 Oct 2019 15:29:41 GMT

What credit card? Are you asking about your TurboTax Visa?

For help with your pre-paid Visa card:

Call (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

Re: My account

Susan Jarrett — Tue, 08 Oct 2019 15:51:25 GMT

Thank you! I will check both spots.

Re: My account

ZacheriahRouse1 — Wed, 29 Jan 2020 10:50:00 GMT

This forbade the problem was go to confess to it won't let me all day when I try to go around a log in is have myself to number is not valid or my last name

Re: My account

IJIM3366 — Sat, 14 Mar 2020 04:04:39 GMT

I need to change my bank account for the direct deposit routing number and account number

Re: My account

xmasbaby0 — Sat, 14 Mar 2020 04:11:09 GMT

@IJIM3366

Did you already e-file? If you did NOT e-file you can go to the FILE section and change how you want to receive your refund.

Once a return has been accepted by the IRS you cannot change how you want to receive your refund.

If you e-filed:

Banking information for direct deposit is wrong

If you entered incorrect banking information for your refund, you can change it if your return is rejected. If it is accepted, however, it is too late to change it. The bank will reject the refund and send it back to the IRS. Then the IRS will issue a paper check and mail it to the address you put on your tax return. Expect a delay of at least a couple of weeks to receive your refund.

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-18

https://ttlc.intuit.com/questions/1901159-can-i-deposit-my-tax-refund-into-someone-else-s-account

Re: My account

IJIM3366 — Sat, 14 Mar 2020 04:18:52 GMT

Yes I have already e-filed

Re: My account

xmasbaby0 — Sat, 14 Mar 2020 04:29:01 GMT

Then it is too late to change the way you want to receive your refund.

Re: My account

Pookiebear446 — Tue, 17 Mar 2020 21:40:28 GMT

someone hack my money off this card

Re: My account

xmasbaby0 — Tue, 17 Mar 2020 21:43:10 GMT

@Pookiebear446

For help with your pre-paid Visa card:

Call (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

Re: My account

dubeaurd — Thu, 19 Mar 2020 23:43:52 GMT

i need to download my 2018 tax return

Re: My account

MichelleLO — Fri, 20 Mar 2020 16:07:05 GMT

@dubeaurd

Please follow the steps in the below TurboTax FAQ to access your prior year's returns filed in TurboTax Online:
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

Re: My account

Sharonwilson244 — Tue, 05 May 2020 17:25:17 GMT

My Stimulus money is in one of my accounts I'm thinking my 2019 card account. Get my payment os only giving me the last 4 digits of my account number. Please Help

Re: My account

CatinaT1 — Wed, 06 May 2020 16:14:35 GMT

I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login

I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

Re: My account

Bihacal1000 — Fri, 17 Jul 2020 04:09:53 GMT

Hey, can I see my account for 2019 tax filed. I have no expenses added to my taxes 3019 as taxi driver.

Re: My account

feakin63 — Sat, 06 Feb 2021 14:15:59 GMT

Needing to change phone number so I can get verification code.

Re: My account

DoninGA — Sat, 06 Feb 2021 14:25:50 GMT

@feakin63 wrote:

Needing to change phone number so I can get verification code.

The verification code cannot be sent to a phone number.

See this TurboTax support FAQ for the verification code - https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/01/26499

Re: My account

Jasondalb — Wed, 17 Mar 2021 16:49:58 GMT

I cant set up my card for funds to be deposit