topic Recently purchased my 2020 turbo tax software for Mac, but continuously fails/craches and freezes. How can I switch from turbo tax software to online and not pay again? in Get your taxes done using TurboTax

Recently purchased my 2020 turbo tax software for Mac, but continuously fails/craches and freezes. How can I switch from turbo tax software to online and not pay again?

saffren — Tue, 16 Mar 2021 16:16:01 GMT

Re: Recently purchased my 2020 turbo tax software for Mac, but continuously fails/craches and fre...

LenaH — Wed, 17 Mar 2021 03:41:46 GMT

You won't be able to without paying again but you can request a refund for your CD/Download. Follow these instructions to return your CD/Download copy of TurboTax for a refund.

Re: Recently purchased my 2020 turbo tax software for Mac, but continuously fails/craches and fre...

BLD210 — Fri, 09 Apr 2021 09:55:02 GMT

I bought the Windows 10 software download from Amazon and it worked fine last week. But now I'm having the same issue as you describe: it opens and crashes. Maybe it was a bad update. Is anyone at Intuit looking into this matter, please?

Re: Recently purchased my 2020 turbo tax software for Mac, but continuously fails/craches and fre...

MichelleLO — Fri, 09 Apr 2021 16:45:40 GMT

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.
What is the TurboTax phone number?

@BLD210

Re: Recently purchased my 2020 turbo tax software for Mac, but continuously fails/craches and fre...

BLD210 — Thu, 15 Apr 2021 14:21:37 GMT

I'm shocked that no one has called back to tell me the program is not compatible with Windows 10. I need a refund back from either Turbo Tax or Amazon, and I guess I'll have to start over at someplace like H&R Block today. So frustrating...

Re: Recently purchased my 2020 turbo tax software for Mac, but continuously fails/craches and fre...

ChondelLO — Thu, 15 Apr 2021 16:22:23 GMT

Please visit the TurboTax Help article below for information regarding how to request a refund.

How do I request a refund for my TurboTax product?