topic Why won't my PDF file upload? in Get your taxes done using TurboTax

Why won't my PDF file upload?

mukh — Mon, 15 Mar 2021 05:24:20 GMT

I'm trying to use TT ONLINE for 2020 taxes. Last year we used the version on our own computer. First step to use TT online asks to "upload your PDF". So why won't it upload?

Re: Why won't my PDF file upload?

MichelleLO — Wed, 17 Mar 2021 18:59:40 GMT

What error message do you receive when trying to upload?

Re: Why won't my PDF file upload?

KLangham — Thu, 03 Mar 2022 21:28:04 GMT

The error message is "Taxpayer's complete name is missing"

Re: Why won't my PDF file upload?

KatrinaLO — Thu, 03 Mar 2022 21:36:12 GMT

You may need to contact customer service directly for assistance. Please see the following information here for more details.