topic How do I E-File the return myself? I've spent a week getting Error 2: network issues. Has anyone E-filed on their own? in Get your taxes done using TurboTax

How do I E-File the return myself? I've spent a week getting Error 2: network issues. Has anyone E-filed on their own?

pmw08 — Sat, 13 Mar 2021 00:29:55 GMT

Re: How do I E-File the return myself? I've spent a week getting Error 2: network issues. Has anyone E-filed on their own?

fanfare — Sat, 13 Mar 2021 00:51:45 GMT

If you are using a wireless computer, try plugging in your computer directly to your router.

Re: How do I E-File the return myself? I've spent a week getting Error 2: network issues. Has anyone E-filed on their own?

pmw08 — Sat, 13 Mar 2021 02:40:20 GMT

Let me provide more information: Search for Error 2, it will bring up many responses with a lot of things to try.

Close all other applications, and all tabs in browser
Turn off pop-up blocker (or add Turbo Tax to the list of allowed pop-ups)
Turn off Ad blocker
Change from Wifi to hardwired internet connection
Change Browser
Clear / disable cookies in browser
Clear cache in browser
Clear cache in all browsers, then retry E-File in each browser (open 1 at a time, close before opening a different browser to try again.)
Turn off WIN optimizer
Turn off scanning
Turn off the router, wait a few seconds and turn back on
Turn off router, reboot modem, turn router back on

I've tried them all, redoing several (clearing cache after each attempt for instance) with and without a Turbo Tax support person on the other end of my phone. A week later and it's still not working. The Support team could not provide any answers beyond those listed in the community. Apparently I'm not the only one who continued getting the error message.

I was hoping someone found an alternative way to upload the file to TurboTax, and then E-file. Or another E-file solution. I have a personal account, but TurboTax Business is a download, and I can't attach my purchase, let along another file, to my personal TurboTax account which is online.

Re: How do I E-File the return myself? I've spent a week getting Error 2: network issues. Has anyone E-filed on their own?

pmw08 — Sat, 13 Mar 2021 02:42:41 GMT

Thank you for responding. That one was tried, in fact most of the solution were tried with my laptop wired to the router instead of wifi. I added more information on my attempts to fix, after I realized the original post had limited space. Thank you again for your suggestion. It is a good starting point and should help some users with a similar issue.