topic I received a Support ID. Can I use it to see updates on my case? Where do I use the Support ID? in Get your taxes done using TurboTax

I received a Support ID. Can I use it to see updates on my case? Where do I use the Support ID?

richbj2 — Thu, 11 Mar 2021 17:38:38 GMT

Re: I received a Support ID. Can I use it to see updates on my case? Where do I use the Support ID?

Cynthiad66 — Tue, 16 Mar 2021 16:17:40 GMT

A Support ID is a number we use to track your request for assistance. It helps us connect you with a TurboTax specialist (for product questions) or a tax expert (for tax questions) who is best suited to help with your specific issue. The Support ID can also save you time in our phone system.

There are 2 ways to get a Support ID:

Visit our Contact us page. On this page, we'll ask which TurboTax product you’re using and then you can give a description of your issue. You'll then get a Support ID along with the phone number to call us. Write down your Support ID as we might ask you for it when you call.
If you call us directly without first visiting the Contact us page, we'll ask about your issue and then give you a Support ID. Write it down.

Re: I received a Support ID. Can I use it to see updates on my case? Where do I use the Support ID?

Ken Trenchard — Sun, 21 Mar 2021 21:09:39 GMT

got support id number [social security number removed] and it gave me voucher number [removed number] but it doesn't work.

Re: I received a Support ID. Can I use it to see updates on my case? Where do I use the Support ID?

SForrestLO — Sun, 21 Mar 2021 21:29:50 GMT

@Ken Trenchard

Please visit our Contact us page, to get another number.