topic additional ID verification issue in Get your taxes done using TurboTax

additional ID verification issue

tedbjr — Thu, 11 Mar 2021 15:04:18 GMT

i mis-typed my license dob and got the yellow warning that dates appear to be reversed.

went back and corrected the mistake and now I can't proceed without getting the same warning.

I even went back and closed the program and restarted with same issue.

This is for Massachussettes.

Re: additional ID verification issue

AshleyLO — Tue, 16 Mar 2021 17:14:43 GMT

Have you tried logging out, clearing the cache and then logging back in to TurboTax to see if you can proceed?

Re: additional ID verification issue

pinkfamily — Sat, 27 Mar 2021 15:47:01 GMT

There is no way to "clear the cache" in the downloaded desktop version. This is a common issue, and has been discussed here in multiple threads with no resolution *since February*

Re: additional ID verification issue

MichelleLO — Thu, 01 Apr 2021 16:45:51 GMT

Please reach out to TurboTax Customer Support for one-on-one support with this issue. Please follow the instructions in this TurboTax FAQ to contact them: What is the TurboTax phone number?

@pinkfamily